L.GEM Hotel

酒店職員都很熱情，打掃房間的阿姨也非常好，還有禮賓部的職員不辭勞苦地安排機器人幫我們送外賣，真的很感激，祝貴公司生意興隆，財源廣進！👍👍

Every time I go to Shenzhen for business, I will stay in this hotel. It is very close to KKONE.There are high, middle and low-end choices of services for eating and shopping around, which is very convenient. The subway station is very close, and the traffic is convenient. 22 floor Executive Lounge's guests found that the supervisor, whose name is KAKA, had a very nice service for them. KAKA always behaves warmly and hospitable to the guests when they stay, and understands what they need. It is really heartwarming for her to take the initiative to bring mineral water for guests after check-out.

Location is preety convenient, just 5 min walk from subway station. 10 min by taxi from place with plenty good romantic restaurants, suits for couples. Hotel room is spacious with a bath, staff is friendly and helpful. Especially Kaka on lounge floor, and Joanna on the front desk. As couple we enjoyed our stay.

先説缺點（按入店到離店時間順序）：1.我凌晨四點入住，要收我一天房費，制度較為不人性化；2.電梯不穩，踩上去有明顯晃動；3.進入房間後部分設施損壞或老舊未及時更換，如電話電視無法使用（這點很難接受，我聯繫前台還要跑下樓），衣架夾子損壞，沙發明顯污漬；4.房間隔音差，能明顯聽到走廊交談聲和樓上敲打聲；5.花灑水壓太大且設計不合理，吊頂上的噴淋花灑怎麼都切換不過去，沐浴體驗差。 優點：1.交通方便，免費停車；2.員工服務意識較好；3.床墊舒服。

衞生太差了，枕頭一個頭氣味，讓他們換了，地板黏乎乎的，就像地板撒了飲料沒有搞衞生一樣，太差了！

總體滿意，位置、服務都不錯，雖然酒店建成的早，但裝修設施挺新的，還給免費升級了套房。早上自助餐比較豐富，味道也不錯。有的樓層電梯廳出去後有異味，希望重視整改一下。

Old condition of the hotel room, bit large … staff just ok . Need to improve many services

性價比好，地理位置好

Great hotel at a good price on Futian. Only about ten minutes drive from the train station. Great amenities and near food. Friendly staff and good water pressure. Would stay again.