Crowne Plaza Shenzhen Futian

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.

第一次入住選擇了好日子皇冠假日是前台 小李帥哥辦理入住的。本次入住的是行政大床房，進到房間感覺温度適宜，視野開闊，房間寬敞；挺標準的房間，床品可以選擇，服務在標準水平內。 40f行政酒廊風景不錯 菜品尚可 由於行程臨時變動 小李還一直跟進 真正做到用心對待客户 服務非常好下次還會選擇 洗澡間裏廁所浴缸淋浴一應俱全。浴缸一頭的壁龕裏放着浴巾也很方便。有茶飲冰桶，如果是夫妻一同入住還可以小酌一杯。頗有情趣。美食自助盛宴 大讚👍還有包包一直忙前忙後

多次入住好日子皇冠假日酒店服務非常棒、住宿體驗不錯。房間裝修簡約，用品齊全，乾淨舒適，且價格親民。早餐餐廳不大，但品種不少。酒店服務也好。特別是kayle和Alice，總體感覺不錯，值得推薦。而且距離地鐵，高鐵都很近，附近還有一個COCO PARK可以去逛一下。

酒店位置在深圳 CBD ，位置優越，交通便利，周邊多個大型商超綜合體，購物、娛樂、遊玩應有盡有。酒店前台服務熱情周到，主動，效率高，很專業。房間採光好，安靜、舒適、典雅，窗外可欣賞 CBD 夜景，以及各種壯觀外形高端寫字樓。尤其是賓客關係經理小李～ jayce 退房及時反饋有落下東西 服務非常好下次還會選擇好日子皇冠假日酒店.

好日子酒店高鐵站出來非常容易到，以為要打車，走路就到了。 前台辦理入住很順利，有位短髮的女經理有在問候，北方口音親切 大堂有設立小童樂園，吸引到大朋友很想進去玩，但怕被笑與小朋友爭玩具😂 房間外出有延伸一條連廊這個就是有點嗯。。。 酒吧的牛角包很好吃咖啡中規中矩 下雨天氣不算好但心情還不錯