Crowne Plaza Shenzhen Futian

地處福田核心 CBD，地理位置非常優越，5 分鐘步行至商圈、福田站，商務出差非常方便。房間設施齊全，保養得很好。大堂新裝修後非常大氣，好評！Eva經理服務貼心到位，是一次非常舒心的住宿體驗！

酒店位置方便，入住辦理很快。前台熱情並幫忙免費升級房型，房間裏貼心的放了耳塞，雖然隔音已經做的很好了。感謝Kobe和Scott在入住期間的幫助。

前廳Carl，李雲飛有禮貌、熱情又貼心幫忙升級了房間。 酒店大堂豪華大氣、房間寬敞、裝潢大氣、設備齊全、泳池水質很好、康樂體驗舒適、交通便利、外觀充滿特色、超大停車場、位置優越、價格實惠、性價比利高、極具格調、活動豐富、菜品精美、餐廳菜餚美味

酒店位於深圳福田核心商圈，近地標平安大廈，酒店旁邊就是地鐵站，高鐵站也離得很近，去哪都非常方便。 酒店的房間非常舒適，房間寬敞明亮，衞生間乾淨整潔，配備了必要的洗浴用品。酒店工作人員Alice的服務很親切。4樓還有健身房和游泳池，Kitty的服務態度也很不錯。

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.