퀄리티 인 뉴 캐슬(Quality Inn & Suites New Castle)

The property was smaller, but clean and the staff was very friendly and helpful even with a very late arrival.

The property had no hot breakfast when we stayed. Because they were “slow”. Other than that it was alright

I reserved this room based on other ratings, but I don't know who rating this place as an 8,8, but that is not even close. Let me just say, everyone we interacted with was very nice. And I suppose, you could say things were as clean as they could be given that i think this might be the original decor... so things are holding up as well as they can for being 50+ years old. These are my issues: The sink was cracked. The toilet required as least 3 flushes even for something as simple as a single piece of TP. At least two inches of standing water when taking a shower. Standing water absolutely skives me out. And the bed was like sleeping on a concrete slab. The mini fridge barely kept anything cold. Once upon a time, I'm sure this place was "Quality".

Very outdated-no upkeep- shower head sprayed all over the bathroom while showering- no elevator

The stay was needed for a quick overnight trip. The accomadation was comfortable, the staff were friendly and made check in easy. The TV was broken, when turned on it looked like an object had smashed the sceen and was all distorted. When it was off it didn't appear damged. I was already in my pjs, so I didnt call for a replacement. I am sure it would have been remedied but I was just to tired to do anything about it.

Room was fine. However fitness center was "closed until further notice". That was a big disappointment. Breakfast is very limited. Upon arrival I paid for my 3-night stay in full. However, when I checked my credit card account, I found that my credit card was charged for an additional 2 nights. I called and was promised a refund but instead another charge showed up for the same amount. I will stop the credit card payment but I should not have to deal with two bogus charges.

Our stay started off kinda sour when the entire hotel smelled like a strong pine air freshener....everywhere! Even our room! Our allergies were going crazy. Then our bathroom was not clean. The tub still had hair and soap scum. The sink had hair in it. Floor had hair. None of it was ours. The sound of water going thru pipes sounded all night long. The tub faucet dripped all night and when showering was incredibly difficult to pull up to start the showerhead. Breakfast was sad, no eggs or apple juice. Cereal was stale. OJ was tart and undesirable.

I reserved the hotel but couldn't make it due to a snowstorm. We barely reached the nearest destination and couldn't reach the hotel by phone. We asked ******* to cancel our booking without fees and contacted the hotel. ******* got in touch with the hotel, and they assured us there wouldn't be charges considering our situation. However, the next day, I noticed the hotel had charged us anyway. We contacted ******* again, and despite their attempts to negotiate with the hotel, they refused any refunds, despite their earlier assurances. It's disappointing that they chose to jeopardize their reputation over $120. I wouldn't recommend this place to anyone.

late night partying. they did move us. phone didn't work tv remote didn't work right fridge running was loud couldn't get local channel to watch thanksgiving football. no change available for washer and dryer wallpaper hanging off the wall