샤름 엘 셰이크 5성급 호텔

I have stayed in quite a lot of Novotels in various countries and this one was scraping the barrel despite its ”5 star” status. I was transferring from a different 5 star hotel in Sharm El Sheikh and the difference between the two in terms of service and quality was like night and day. After check in, I queried why I had been asked to pay on arrival despite having confirmation from Accor that I had prepaid for the room. I was promptly accused by a gentleman at the front desk of presenting fraudulent confirmation which had me incredibly upset. After about 10 minutes a manager finally came out to explain that despite the confirmation email, payment had not been taken which it would have been nice to be informed of prior to my arrival at the hotel. He offered a fruit basket as a form of an apology which never appeared in our rooms. The rooms at the hotel are in desperate need of updating and have clearly not undergone a deep clean in a long time after we found rubbish under the cushions in the seating area. The hotel drinks are terrible quality and served in the smallest cups imaginable. The selection of food is really quite small and the included ”juice” served with breakfast was watered down nonsense that tasted disgusting, clearly trying to get people to pay for the premium juice. Juice was available from the bars but these conveniently did not open until breakfast was finished. The children's activities seem very badly organised and the signage was inaccurate in some places as to what was happening when. The overall quality of the food was mediocre, with a few decent though not outstanding choices. The only reason I haven't given this hotel 1 star is because the crossing attendants to help you get from the Palm side to the beach side were very nice, and the hotel does have access to an excellent snorkelling area with a wide variety of marine life and easy access without a long jetty. As a member of the Accor loyalty scheme, I was entitled to late checkout if there was availability which the hotel seemed very hesitant to honour, and made sure that we were not going to make any further use of either meals or drinks by cutting off our bands. This was once again a far cry from our experience at the other hotel we stayed at, which was far more relaxed and open considering Sharm El Sheikh often has people leaving in the evenings. All in all I would not consider staying at this hotel again even if I was offered a fee to do so, and would suggest one of the many other fine establishments in the area.

Brilliant hotel, amazing staff that can't do enough, we were a party of 9, 5 adults and 4 children who had the time of their lives. Lovely clean hotel, rooms cleaned daily with fresh towels. Plenty of food options even for our picky eaters. Free shuttle bus to beaches and private taxis arranged if and when needed. All in all a brilliant family holiday and would recommend.

그런 좋은 분위기와 친절한 직원이 있는 놀라운 경험. 가족, 친구 및 비즈니스를 위해 머물기에 좋은 곳입니다. 그것은 다양한 문화가 완벽하게 혼합된 혼합 또는 사치와 외향적인 장소였습니다. 나는 스파를 시도하는 것이 좋습니다. 직원들은 매우 친절했고 당신을 잘 돌볼 것입니다. Sharm el Shaikh의 놀라운 전망이 있는 깨끗한 해변. 다이빙 및 수중 보트 여행과 같은 모든 활동을 시도해야합니다. 세상의 놀라운 음식과 마음을 날려버릴 이벤트는 말할 것도 없습니다. 리조트는 매우 깨끗했고 항상 모든 것이 괜찮은지 확인했습니다. 나마 베이 프롬나드가 하는 모임을 즐기며 설렘과 좋은 추억을 남길 수 있습니다. 확실히 다시 갈 것입니다!

아름다운 호텔. 우리는 이 아름다운 곳에서 10일 가족을 쉬었습니다. 우리는 이집트에 있었고 다른 호텔에 살았기 때문에 비교할 것이 있습니다. 나는이 호텔에서 매우 정중하고 정중 한 직원을 언급하고 싶습니다. 호텔의 키즈 클럽은 훌륭합니다!!! 우리 딸 Tina는 Hovide 교사와 Mohan은 큰 마음을 가진 놀라운 사람들에 기뻐합니다. 아주 좋은 어린이 보살핌. 많은 활동, 수영장, 조용한 방, 비디오 게임, 어린이와 함께하는 그림 수업, 모델링, 이 모든 것이 키즈 클럽 오아시스에서 찾을 수 있습니다. 레스토랑은 별도의 주제이며 더 다양한 음식을 원합니다. 그러나 모든 단점은 직원을 포함합니다! 오른쪽 발코니에서 일한 Mohamed는 훌륭하고 매우 열심히 일하고 도움이되는 직원, 정중합니다! 항상 구조에 올 준비가 된 Mosalam에게도 대단히 감사합니다. 일반적으로 이곳에서 일하는 사람들에게 기쁩니다. 여자 애니메이터 Lilly, Ira, Lena 여기 전혀 말도 할 수 없습니다. 오늘의 분위기를 만드는 아름다운 소녀들! 고맙습니다!

We had the best time at Jaz Sharm Dreams, the room was comfy, the resort is large with different pools, all attended by life guards, and the atmosphere was super friendly with staff who were the best I've ever encountered on holiday. The main restaurant gets really busy, especially at dinner, but the servers work so hard to make it a nice experience. There's a programme for kids, which is more aimed at the younger ones, but my 7yo had a great time. We will definitely come back, and highly recommend it for families and people looking for a friendly holiday experience.

Stella Di Mare Beach Hotel & Spa The hotel is a 25-minute taxi ride from Sharm airport, and we pre-booked the taxi with the hotel by e-mail a week before our arrival at a cost of US $25, chargeable to our hotel check-out bill. The taxi driver was standing outside the airport building entrance with our name on a sign. For our return to the airport, we paid at the taxi office desk, which is just inside the hotel entrance next to the cash machines. We paid with an English £20 note. The cash machine nearest to the taxi desk gives out small bills which was handy for tips. We were given a room overlooking the pool, but the pool music was so loud in the room that we went back to the reception and asked for a quieter room. We were given a room overlooking Nama Bay which was peaceful most of the time. The room was of a nice size and had a free mini bar, tea, coffee, milk pods, kettle, bottles of water everyday were given every day, and a range of toiletries was in the bathroom. There was bathrobes and slippers in the room. The air con worked well and was quiet on the low-speed setting. The spacious bathroom had a bath with a shower at one end. The TV had a few English movie channels and English news channels. The safe was so small that our laptop would not fit inside. The food in the main restaurant, La Terazza, was nice and there was always something we enjoyed eating. The house wine was enjoyable, but strangely they do not have diet lemonade anywhere in the hotel. The set menu for all-inclusive guests in the Corallo Rosso restaurant was very nice, so much so we eat there many times, it was like eating out in a high-class restaurant. La Scogliera cliff top Asian restaurant was a nice place to be in the evening, it overlooks the sea. We also tried their Romantic Dinner which was enjoyable. It is located at a separate place to the main eating area, and the staff made the area look very special with red flower petals, candles burning, soft music, and dim lighting. The Beach Bar was a nice place to take lunch. There is entertainment during the evening which was nice as it gives somewhere to go in the evening and have a drink while watching something. One day we took a 15-minute walk to Nama Bay going through the very quiet shopping centre. Opposite the shopping centre entrance on the other side of the road, is a very helpful pharmacy. The hotel main pool has loud music blaring out all day, but they do stop during lunchtime. Luckily there are quiet beach areas where you can get away from the very loud 18-30 club music. Do not be caught out with the beach towel workings. When picking up a towel at the beach you hand over a towel card which was issued at the time of checking into the hotel. The towel must be handed back in at the end of the day and a towel card taken back. If when checking out, you do not hand back the issued towel cards, you are charged US $20 for each card not returned. The assistant Food and Beverage Manager, H

The staff at this hotel make your stay extremely wonderful! I would have not enjoyed my stay if it wasn’t for this amazing group of hard workers! From Mina and Jan at front desk, to Eshak from the cleaning crew, he always used to leave me towel art and made sure every day I wasn’t missing anything. Kero at the bar pool by the beach is amazing, such a hard worker yet he always has a smile on his face, always remembered my drink and would make it as he sees me walking to the pool! Fares, Sayed and Nassef at the restaurant by the pool were incredible, always smiling and had the best service! They go above and beyond to make sure you’re happy. Matta from the pool towels would always set up my towel in the exact spot he knew I liked every day! Tokka from the entertainment team was super kind and always encouraged people to join in the activities and if it wasn’t their thing he would just hang out with them for a bit and get to know the guests. The whole entertainment team was super friendly, and would never push anyone to do their activities. The rooms are nice and big, beach is wonderful as any beach in Sharm, however they’re dock to let you go in the water is actually very well done compared to other hotels in Sharm. Really like the fact that there was access to shallow water too. Food was good but very repetitive menu I found. Only negative I found was the distance of the rooms to the beach or reception depending where your room is. I was in building 18 by the beach, so to go up to the reception was tiring at times, however they do have shuttle buses every few minutes to help with that. Other thing I noticed is the higher management aren’t always very nice to the staff, the staff typically work over 12h if not more in the day and I saw instances where the GM was very mean to the staff because the owner of the hotel was coming. It felt like they were being treated like animals and not humans at times.

I would like to thank all Sierra staff from concierge, front office , housekeeping and restaurant .. they are going there best to make all the guests happy. Rooms are so tight and clean , food is good and all writers and waitresses are so friendly Abdullah, Rasha, Gerigs, samy, Amir and Islam ..Also the barmen are so funny and helpful .. Mina, Gerigs, Krilous, Peter and Ashraf..if I keep write names I won't stop .. Thank you for your great and warm hospitality .. always pleasure to be with you all Definitely I won't forget the owner ... Thank you for great effort

Hotel bellissimo, molto curato, pulito, organizzato. Purtroppo il mangiare come in tutta sharm ed Egitto in generale è un po una pecca, ma nonostante tutto molto vario. Consigliato, bell’esperienza.

I have just returned home from an amazing holiday to remember, made special by the fantastic people I met and the amazing Staff at Tropitel Naama Bay. I cannot fault this Hotel in any way, from start to finish the service was exceptional. The Staff and Management went above and beyond at every opportunity to make my stay enjoyable, comfortable and fun, they really couldn't do enough to help myself and my fellow guests. The Hotel has excellent facilities and is as central as you can get In Naama Bay. I would highly recommend this Hotel based on the Staff and Management alone, it's central location in Naama Bay is of course an added bonus. I'd like to say a special Thank you to Fathalla at the Lobby Pool and Hamdi at the Pool Bar, as well as Managers Ahmed and Osama. I look forward to my next stay at Tropitel Naama Bay 😊