Townhouse Oak 591 Shah Alam by Salaam Suites 후기

On May 3rd, we booked a room for July 6th and received a confirmation email from Trip.com. In June, we even received a reminder email, and three days before our stay, we got another confirmation. However, when we arrived at the hotel, we were told our booking had been canceled. We had no notice of this. The booking was supposedly canceled on May 7th, but neither we nor Trip.com were informed, which is why we kept receiving confirmation emails. We wasted two hours arguing with unhelpful hotel staff and the host, who passed the blame to Trip.com and left us to sort it out. The host outsources their customer service, leading to endless miscommunication and delays. Their online-only service was constantly busy, adding to our frustration. Finally, Trip.com intervened, and the host claimed the hotel was fully booked, which was a lie—we could still book a room if we wanted to. We had to spend more money on another hotel, losing the discount we had booked months in advance. What should have been a short, relaxing escape turned into a stressful, exhausting, and frustrating ordeal, wasting our time and energy.