우누크 호텔(Hotel Unuk)

酒店有嚴重的種族歧視。我在這酒店住兩晚，預訂了兩天的早餐。第一天我早餐快吃完的時候，才發現其他客人進來之後都有服務員過去問，需要咖啡還是茶，服務員還會專門拿一個菜單過去，問客人是不是需要單點菜單上的菜？原來這酒店的早餐分兩部分：公共取餐區+菜單單點。菜單上的菜是包含在早餐費用裏的，我連菜單都沒見過，更不要提點餐了。連咖啡我都是自己主動要的，也沒人來問我喝什麼。後續我問了服務員，為什麼沒有給我提供和其他客人一樣的服務，她説她沒看到我。大姐，我這麼大一個人在餐廳坐了30分鐘你説你沒看到我？我和酒店經理溝通，因為我完全被忽略了，也沒享受到任何早餐菜單上的服務，所以要求退早餐錢，大概23歐元。她説，退款不可能，對我最好的補償是明天早餐時，讓服務員對我和其他客人一樣。🤷。她還特意説，我們對中國人沒有歧視，就像我們也不歧視黑人和猶太人，再説了，服務員沒給你菜單你不會主動要嗎？你看這話説的，***. 我説，你會要求別的客人也主動要菜單嗎？如果不是的話，你憑什麼要求我？我建議任何有良知的人都不要住這個種族歧視的酒店，我們應該讓所有種族歧視在這個地球上消失。建議攜程取消和這個酒店的合作。如果不想服務中國人，就不要賺中國人的錢了。

세비야 시내 중심에 위치한 호텔입니다. 그런데 누군가가 별이나 그랜드 럭스에 대해 평가 실수를 한 게 틀림없다고 생각합니다. 내 방은 너무 작아서 침대 옆에는 퍼프밖에 없었습니다. 의자도 없고, 편안한 의자도 없습니다. 책상이 없었습니다. 4일 동안 머무는 동안 컴퓨터를 인터넷에 연결할 수 없었습니다. 아침 식사는 형편 없었고 신선한 빵도 없었습니다. 이곳은 5성급 호텔이 아닙니다. 예약하실 때 주의하세요. 그래도 직원은 친절했어요.

이것은 내가 한동안 머물렀던 최고의 호텔 중 하나였습니다. 객실은 현대적이고 깨끗하며 넓습니다. 수영장 공간은 작지만 전망이 아름답습니다. 그리고 직원들은 매우 협조적이고 친절했습니다! 세비야에서의 도시 휴가를 위한 훌륭한 선택입니다.

남편과 나는 프론트 데스크에서 Ana의 사랑스럽고 따뜻한 환영으로 어젯밤 Unuk에 도착했습니다. 호텔은 흠 잡을 데없이 깨끗하고 훌륭한 위치에 있습니다. 우리는 사랑스럽고 흠잡을 데 없이 정중한 Andres에 의해 우리 방으로 데려가 보여주었지만 곧 우리는 방에 발코니가 없기 때문에 우리가 예약한 방이 아니라는 것을 알아차렸습니다(British Airways를 통해). 우리는 리셉션으로 돌아가서 불행하게도 이것은 BA 측의 오류이며 그녀가 할 수 있는 일이 없다고 알려준 Ana에게 말했습니다. 조금 전에 호텔이 가득 찼다고 말했지만 고객이 먼저라는 것을 보여줄 기회를 놓친 것 같았습니다. 우리는 오류가 그들 편에 있지 않았다고 옥상에서 이 호텔이 얼마나 멋진지 소리치고 모든 친구들에게 추천할 것입니다. 그러나 그것이 있는 그대로 우리는 그것이 우리 3박을 여기에서 망치게 하지 않기로 결정해야 했습니다. 특히 그들이 우리가 가능한 한 최고의 숙박을 보장하기 위해 할 수 있는 모든 것을 하고 싶다고 계속 말하는 것처럼 부끄러운 일입니다. 경영진이 고객 서비스에서 뛰어날 수 있는 진정한 기회를 놓친 것입니다.

Positives: 1) Reception very professional. 2) Perfect location for both old town and shopping district. 3) Junior Suite nice size considering size of building. Bed very cosy and gorgeous bathroom with one of the best showers I’ve experienced at a 5 star and plus level. 4) Hotel spotlessly clean. Negatives: 1) The welcome drinks should be provided as in all 5 star and plus establishments upon arrival. At UNUK, you are provided with a key which you are to present during your stay. This is just a cheap scam to force customers who are paying 5 star plus prices to stay in the hotel band then pay more for extra drinks and maybe even food. I just handed the key back upon departure, very poor start and disappointing end. 2) The service at breakfast was the worst I have ever experienced. a) Except day 1 on Wednesday 15th, we were left at the breakfast entrance, despite the staff walking around an empty restaurant. On the other 3 occasions, we were rescued by one of the kind gentlemen on reception, who took our number and allowed us in. b) On Friday 17th we were abruptly told twice by the blonde lady to wait as we were ordering, seemed to be a connectivity issue, but we were never told. c) I then received a cup with a crack. Staff in a 5 star plus restaurant and the hotel management should ensure this is an absolute no no. d) On Saturday 18th we had to ask for service for the cooked food order, that’s unforgivable service. Then it got worse, The lady with the dark hair who was working the early shift, despite me showing her the menu had no idea what we were ordering. So instead of clarifying or asking a colleague just walked off and I received my breakfast, but my wife did not. Absolutely not 5 star plus, hence my 2 star rating. We will be returning to Seville, but not to Hotel UNUK.

Our stay at Hotel Unuk was wonderful! The location is great, with the cathedral only about a 12 minute walk away, and the Setas de Sevilla (mushrooms) only 5 minutes away. The exterior of the hotel blends right into the neighborhood, with wrought iron balconies looking out over the narrow streets. The interior is very polished and modern, however. The rooms are spacious and well laid out, with a sofa in the nook by our balcony. The bed was very comfortable. The staff was extremely helpful and courteous, with impeccable service. The restaurant, Recoveco, is also excellent and has a rooftop dining room with tremendous views of the city.

Excellent service. Very clean, modern, and accommodating. I stayed at Hotel Alfonso XIII last January and Hotel Unuk was exceedingly better! I wish I could have stayed longer to be able to utilize the beautiful pool and fitness center. It is centrally located, making it perfect for eating, shopping, and visiting tourist hotspots. 10/10 would recommend!

The decorations in our hotel room at UNUK in Seville took us by surprise. I had mentioned our anniversary when upgrading our room, and they certainly delivered. We had a fantastic experience and highly recommend this hotel. The service was outstanding, and the rooftop restaurant offered delicious cuisine with stunning city views. The location was ideal as well.