After half an hour of our arrival, we have noticed that flat was full of cocroaches which were coming out of every part of the room - under the sofa, under bed, from beneath the door etc. I called the accommodation manager/support service worker and asked for immediate relocation. She proposed us another room, which was absolutely useless offer, as cocroaches were coming even through the door from the corridor, so obviously the whole building was full of them. Lately she proposed a room in another one of their hostels, but from the next day from 2pm. Spending even an hour, not speaking about the whole night in such accommodation was absolutely unacceptable for us. The solution must have been proposed at the immediate effect - either a full refund or immediate relocation to a new hotel (in an ideal customer service world - an upgraded one). None of them were offered by this accommodation. I am attaching photos of cocroaches found on the floor right after we came. We counted at least 10 of them within first 10 minutes of our arrival. The room was absolutely unfit to stay. I understand these cities have older drainage systems, the warm weather etc….but this is an old building, already at an entry to the building, I noticed an awful drainage smell. I had a weird feeling from the very first minute of our entry and unfortunately I proved to be right.
번역