As a customer who recently visited Riverwood Retreat Pench, I must say that my experience was far from satisfactory. I had high expectations for my stay, but unfortunately, I was deeply disappointed. This was primarily because of the behaviour of the front desk staff being led by the property ***ager. The staff seemed indifferent and unresponsive to guest needs. They lacked etiquette and I truly feel they need serious lessons in hospitality. They need to shed their ' We dont care' attitude'. Furthermore, the facilities promised on their website were either unavailable or not as advertised. The swimming pool was not properly maintained and had a murky appearance, making it unappealing for use. There was moss all over the pool floor. The recreational activities mentioned were not well-organized or properly maintained. The value for money was not justified, and I felt disappointed with the overall experience. I would not recommend this resort to anyone seeking a quality and memorable experience.
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