햄프턴 인 시애틀 에어포트(Hampton Inn Seattle-Airport)

Unfortunately, this had to be the worst hotel stay for us. I called early on our arrival day to let them know that we would be getting in after 10pm. I was told to call them when we arrived to have the shuttle pick us up. When we arrived to Seattle and I called the hotel, I was told there shuttle ended at 11pm. Once we arrived and went into our room the toilet was full of toilet paper. When I flushed the water came up. The toilet was clogged. Went down the front desk. We were given a plunger to take care of the problem ourselves, as there was only 1 person working that night in the front desk. My husband had to unclog the toilet. When we took a shower the water from the shower went into our room. I was told I would get a full credit and was only given $94 from the $226 that I paid. Horrible customer service.

前台服務非常差，女前台一副對人愛理不理的樣子，好像全世界都欠她似的！第一天入住鑰匙打不開房門，房號與姓名不符連不上WIFI，給重新做了鑰匙；訂房時預付費了，接到銀行短訊發現預授權二百多美金，第二天早上去前台問，值班的換成了一個小夥子，一查，發現我們住的房間登記的是別人的名字！第二天去機場還車，回來需要坐shuttle bus，又是那個女的，問她多久一班、在哪個位置等，也是一臉不耐煩，隨便説了一下就扭頭走了，在機場等了近一個小時！再也不會訂這個酒店了！

The front desk clerk (Sunday 1/21/24, around 11:30 am) was very kind and accommodating. She offered us an early check in option and explained all the services and amenities to us. She was friendly and helpful, and after a long journey, I truly appreciated her extra attention and kindness.

Lower quality Hampton Inn. Staff not very professional and seem stretched thin. $15 night parking - read the fine print. Won’t be back.

The lady who checked us in (I believe it was Tian) was rude and seemed very unhappy to be at work. She was on her phone leaning against the counter when we arrived and did not greet us. When I returned to ask for a shampoo refill for our room, she was nowhere to be seen and the bus driver came and helped me. The hotel is very clean and a bit noisy, but our check in experience with Tian was plainly unprofessional. They also charge for parking, so I do recommend the Hampton down the road over this one.

Ghost town. No shuttle to pick me up from the airport. The room was freezing when I arrived - 58 and no amount of changing the control could get the heat to come on. Cold water in taps. Shabby and cheap. Bed was comfortable.

Pros: Bed was comfortable. Bathroom was clean. Building was secure so we felt safe. Front desk clerks were very nice and provided excellent service. Shuttle was great and driver was very nice. Cons: Found dried food from previous guests under table. Shower shelf broken with bolt sticking out that could hurt someone. No fan in the bathroom. Bathroom door does not close all the way so there’s no privacy while pooping. No overhead light so we couldn’t see very good.

They declined to send airport shuttle after giving me their contact card and told me to call when I was at the pickup area at seatac airport. They said that driver went home. I called before the cut off time as well. They told to get an uber. I grabbed another hotels shuttle and had to walk 4 blocks in the rain back to Hampton. I will never return and will never recommend this hotel

Loved it, it was so comfy and loved the new style door for the bathroom.