The structure is very beautiful: the garden looks like a very well maintained park with old trees and well smelling flowers. The rooms are huge, beautiful and very comfortable. The huge pool is great fun and the beach is super relaxed and beautiful. Even though the hotel was fully booked, there was plenty of chairs at the pool. And since everybody had a reserved chair at the beach and a reserved table at the main restaurant there was always enogh space for everybody. The geusts are a friendly and relxaxed crowd - mainly Italians - and the staff was mostly very friendly and helpful. However, at some points the staff showed a very funny service understanding. A few examples: - Even though there is Pizzeria, you cannot order a pizza to take away. Only the 24 guests who made a reservation at the Pizzeria the lastest the day before are allowed to order a pizza. - The air conditioner didn‘t work one night after returning from dinner. We had to wait until next morning somebody was availble to fix it. So we spent a hot night with open windows getting bitte by the mosquitos and listening to the music until 4 o‘clock in the morning. - In the evening, the lifeguard seemed to like the beach bar. And our beach chairs were given to a group of girls who joined him drinking - The staff doesn‘t seem to be empowered to solve problems or to support each other. Your hear very often, 1. we don‘t have that today (e.g. Panini at the pool bar), 2. you can’t do this now (Concierge is only available at the evening even though offical working hours is also in the morning), 3. cannot help you (e.g.making a reservation at the spa, since they don’t have a phone, so I was told) or one person is running like crazy while the two next to him are standing around chatting. So if you are flexible and fine with this service understanding, you will spent great, relaxed vacation in this beautiful resort.
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