Thompson Savannah, Part of Hyatt

Can we paraglide off the top ?

Amazing experience after the initial problem that was remedied right away!! I called the hotel around 4pm to inform the hotel we were going to be arriving late from Atlanta -to be sure not to cancel our reservations, as our ******* reservation was cancelled last year in NYC when we arrived around 8:30pm. Tho Thompson Hyatt hotel rep in Savannah said they could not find our reservations, as another person with our same last name had cancelled their reservations, which is off because our last name is not a common spelling. They reinstated our reservation without any issues. When we arrived Donna &the front desk manager, Tristan couldn’t be more professional and even upgraded our stay due to the misunderstanding. We had them hold our bags since we had a hungry 17 year old and were at the restaurant at 9:20, 10 minutes before they closed, and the waiter and hostess were so kind & never rushed us even though we felt bad to keep them past 9:30. The food was amazing (oysters, spring roles, cheese tray, etc.) By the time we got up to our room the sofa bed was pulled out into a bed with sheets & pillows for my son. The riverfront hotel is new and have a beautiful design & work areas in the lobby, the rooms, gym, and all 3 restaurants (rooftop bar restaurant had beautiful views, design inside and outside) were super clean & the free bike, free Tesla local driver (Charlie, Adonis, Allen) were all our interaction (Tristan/Donna/Amanda concierge/Thayer valets all A ! We will be back!

This hotel stay was absolutely wonderful! All of the staff was amazing especially Bernard, one of the hotel valet staffers. The property is very clean, modern and well decorated. We enjoyed our stay so much we are making plans to return for a short visit next week.

The staff was amazing especially the front desk and concierge. They went out of their way to be helpful

Along with the superb accommodations, Fleeting Restaurant and the Roof Top bar are my favorite locations in Savannah to eat. That’s saying a lot given the numerous great restaurants in Savannah.

Staff at the front desk was very courteous and helpful . The restaurant staff in Fleeting was professional and very helpful in assisting with dinner selections.

4th time in a row on ******* where the room I booked wasn’t available. Why am I able to book rooms that’s aren’t available

Microwave is needed. Refrigerator that is useable and not full of overly priced items is needed. Coffee, Soaps and other toiletries should be free considering the price of this basic room.

My husband and I celebrated our anniversary, to our surprise they gave us a free upgrade on our stay and a complimentary wine with a greeting card. The staff are really nice! The place is indeed clean. We really enjoyed our stay. Thank you so much for the things you did to make our anniversary memorable