Rooms are definitely overpriced. However, the Riverview rooms with a balcony are great for those who like to see the cargo tankers and other boats pass by. The hotel is directly on the riverwalk with stores and restaurants. Downside is the sticky wood floors that appear to never be mopped. This was my second stay and I experienced the dirty, drip stained floors both times. The bathroom are moderately clean. The countertop in our bathroom was not wiped down and we found shaving hairs on the vanity mirror which was gross!! We had an 11:30 a.m. checkout granted by a nice lady at checkin, but the housekeeping girl knocked at 11 and seems perturbed that we were still in the room. She posted up outside our room with another housekeeper and waited for us to exit and gave us a smirk! The checkout clerk did not acknowledge our presence until I got her attention at the opposite end of the counter near the windows and interrupted her texting. Not a “thank you” “how was your stay” or “goodbye “. She took the room cards and nonchalantly stated that she’d emailed me a receipt, and then turned around. She was obviously having a bad day or she hates her job everyday. Either way, she does not represent Cotton Sail Hotel well and she needs to be retrained! I definitely will not stay here again unless I get a deal out of this world. BTW- valet parking is $38 a night unless you want to trek around for other options.
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