멜리아 이비라푸에라(Meliá Ibirapuera)

Hope to make safebox available for using

The property is old and in need of TLC all around Good locations good service and employees a little pricy for the conditions and annuities

Location is perfect! There are many good restaurants and places to visit nearby.

I like the location as it is easy to go to restaurants. CONS: Bathroom with black mold between tiles and maid saying couldn’t clean it at all even when I pointed it and asked for. No service as picking up your luggage when you arrive in front of hotel - but only from inside the hotel to the room. I had one staff very good and helpful and he would get a taxi for me on the street. Staff of this hotel needs training on hospitality and friendliness. Housekeeping refusing to give me a little sachê with soluble coffee saying “this is just a courtesy” and not giving me the coffee that is a courtesy saying they run out of it. I had to ask to the front desk and they gave me the “courtesy” coffee that I use once in the morning. One day the sheets were not put underneath the duvet, so it was late and I had to sleep directly with a rough duvet. Then next day to talk again with that maid to fix it. Then they put a nice bed sheets. Towels harsh and old - really. The last day pillows and bed sheets were sprayed with a fragrance like Gleid. Possible that the maid wanted to care but that fragrance was not good for a restful sleep and also very strong like a synthetic cleaning product smell. So I barely sleep my last night in this hotel. Breakfast was ok having two staff very friendly. The other ones just very serious and not friendly at all. In resume: this hotel could be much better if the administration care to give them training on hospitality.

Staff at the reception very helpful in planning our visit tours around Sao Paolo

Great hotel in a prime location. I will definitely choose it for the next time.

Great location, well trained staff, delicious breakfast, restaurant staff were incredibly accommodating.

The staff was helpful, the breakfast was excellent. The neighborhood was lively with good restaurants. There was a drainage issue with the shower.

Starting with the expected reserves superior room it was nothing like the photo on *******, the room was not as large nor did it have a balcony, very misleading. There were long hairs on the bathroom floor, so it was not properly cleaned, the ceiling on the very small shower stall is falling apart, due to the shower head spraying everywhere. I had requested a late check out of two hours and was charged $65.00USD. You cannot leave a credit card for restaurant or incidental charges, you’ll need to pay as you go every time. The breakfast buffet was great on pastries and some fresh fruits and juices but only had watery scrambled eggs and bacon that seemed overly cooked, so is only coffee, fruits and pastries. Overall I will not consider this property again, and do not recommend the same.