Thd best experience ever Ivan and Danitza from the front desk ticked all the boxes. Recognised my Diamond Elite membership and being a Intercontinental Hotel Ambassador so he upgraded my room. He has been really nice , always smiling and went out of his way to help me , he contacted IHG as me being an Ambassador didn't show on their system and as soon as IHG confirmed he upgraded my room. Thank you Ivan. Danitza is the best Waitress I have ever met. She has an amazing energy around her I felt calm and at ease She is smiling all the time and that makes anyone feel welcomed and at ease, she has a great aura around her. Her smile made my experience better as it is a real smile not a fake one She seems to be that kind of person who is always smiling. I was supposed to check out at 16 but they allowed me to stay later as no one had a booking for that room. That is just amazing I will definitely come back here soon
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