포르타 호텔 안티구아(Porta Hotel Antigua)

The long line for breakfast

I asked staff for transportation around the city and they were not able to help me. I found transportation around Antigua on my own. The AC was not working night one. Staff can really improve on their attentiveness.

We encountered the coffee offered in the room opened and like it had been tampered with. In the doorstep of our room there was a huge roach. Breakfast ambiance was beautiful, however we were served overcooked eggs that were clearly not able to eat and we were not replaced with a new dish nor refunded our money for the plate. The staff was not trained well on charges added to my account. The receptionist didn’t have any knowledge on the charges added to the tab of the room. Misinformed us on what the charges were. Spa was amazing on everything.

The photos of the property do not do it justice. The place is stunning. The staff is unbelievably kind. The food was delicious. The hotel had doormen for what seemed all night. They even took the address of where we were going from our Uber to ensure safety. I could not have asked for a better stay.

Loved the staff always helpful and with a big smile. Food presentation excellent I always stay at Porta Hotel.

I have stayed at Porta Hotel Antigua before. It’s one of my favorite hotels in Guatemala. During reservation, I accidentally requested double bed (only me in the room). After I got to the room I noticed. I went back to the from desk and requested a single bed. They were able to accommodate me. Great job.

This is a lovely property. The staff at reception were very kind and helpful. The property is both convenient and beautiful. I would definitely stay here again.

There are not enough good words to describe this beautiful property and the wonderful staff that made our time so very memorable! We have been blessed to travel to many different places, and this experience was second to none. We hope we are able to come again. EVERY staff member was quick to meet every need and request. We enjoy watching Hotel Portofino on PBS, and we felt that same experience at Porta. Beautiful property, great food, clean and spacious room, great walkable location...even parrots on the grounds. Thank you Porta Hotel!!! Keep doing what you are doing, because you are the best!!!

The photos do not do this place justice, it was absolutely stunning in real life. Staff was so friendly and helpful, our room was gorgeous and quiet, we all slept like babies. Both pools were beautiful, the artwork around the property were gorgeous, we loved all of it! Thank you Porta Hotel, we will back!