마타 록스 리조트(Mata Rocks Resort)

Stayed at the Mara Rock resort during a business/vacation trip. Had a 100% experience. Wonderfully located, fantastic hospitality and service. Couldn't find anything to write negativity about. I was in a relatively "off season" time, but could still appreciate the cleanliness, attention and service. Highly recommended

This hotel was absolutely perfect. The ambiance makes you feel like you are staying at a boutique resort; relaxation meets luxury. The grounds are gorgeous and well maintained. I love the floral arches and beach vibe. Dorell at the front desk was amazing. So helpful and friendly. He went out of his way to make sure we were well taken care of. The beach views from our room were gorgeous. The restaurant/bar and pool area is perfect. This hotel offers complimentary bikes, paddle boards and kayaks. We used the kayaks and it was a great way to explore the area. The hotel is towards the south end of the island, which offered a quiet escape from the bustling north end. By golf cart, it took approx. 5 minutes to the airport, and about 10 the main beach/restaurant *****.

Pay attention! In mid-October 2022 we made a reservation for one week through booking with the possibility of cancellation free of charge. Days later we cancelled this reservation, but Mata Rocks had already debited 50 % of the credit card immediately. In the terms and conditions it is written that the refund lasts 30 days. After this period we wrote two emails to ask for a refund, When we didn't get any answer, we had to turn to Booking. Thanks to Booking's customer service, we got our refund a few days later! It is regrettable that we had to waste time and money, as we lost 75 dollars with this refund. Where is the seriousness of this place? We had the opportunity to walk around the outside of the hotel and there is no beach, but a concrete wall. Dirty, just doesn't look taken care of.

Cozy and cute, perfect for a few nights if you don’t want to be directly in downtown but still be able to have easy access to town if you want. What really sets Mata Rocks apart though is its amazing staff! Everyone was so kind and gave us recommendations for places to go and things to do and every single rec was incredible. Everyone was also so friendly and fun to talk to. Thank you to Ivar, Javi, Anita, Dorell, Dominique and the rest of the Mata Rocks staff for making our first time in Belize so wonderful! We will definitely be staying here again the next time we come to Ambergris Caye. Thanks again :-)

Mata Rocks is not a mega sized resort and therefore much more personal and friendly. Everyone there was great and extremely helpful. We will definitely stay there on our next trip to Belize. It is largely because of our stay at Mata Rocks that there will be a next trip to Belize.

Mata Rocks is a very special place. Maybe “Boutique Hotels” are all so personal and familiar. I found this aspect charming. They could perhaps be a little less tight with what, in my opinion, should be expectations of provisions of basic creature comforts, but I understand budgets of a small place could be to blame. We loved it there. Would definitely recommend

We had the best time at Mata Rocks. We enjoyed the cozy room and loved the beach bar. It was nice getting to know the staff. We will definty visit again. Only thing I would ask for is better Wifi in the rooms.

The staff was very friendly and nice, the food at the bar was good depending on what you ordered. And Free Coffee/Water at the outside bar. But.. Don't waste your money. I would never stay at this resort again. The room alone was just not acceptable. The outlets in some places did not work/one little table for both beds, double occupancy. One towel and one roll of toilet paper, that we had to ask for towels and TP every single day. Staff was reluctant to give us fresh beach towels and bath towels on a daily basis. So many cracks in the room. The shower was full of hair when I checked in and the shower drain is lower than the tile, so I tripped in there and told the Manager about it. All they did was clean the hair out of the drain that day. That shower is an accident waiting to happen. Floor in the rooms was not cleaned enough for my standards. And I am in healthcare. We were promised an Ocean View, what we got was a corner end unit, so when you open the door you saw the room outside across from you. The manager said well, if you turn your head right, there's the Ocean. unacceptable. The outside of our room by the pool was dangerously slippery if it rained, that you had to be very careful when walking so as not to slip. The outside bar/huts was really adorable, except for some tables were rusted and several nails sticking out of post or on the dock, that one lady had a nail go thru her foot, so I played Nurse that day since most of us talked and knew what we did for a living. Getting off the dock into our boat excursions was another issue. not a safe dock and very dangerous. We were told it was a swimming area and unfortunately not even close. We had to walk down to another resort to get into the ocean. We were not told about using the free kayaks/paddle boards until the last day and I was livid, since I kayak in my town. This place could really be an adorable boutique hotel if someone had the money and incentive. Sad to say, Hotel -1 Staff 4 I hav enever been so disappointed on a vacation before.

I chose this hotel based on what they advertise as amenities--stupid me to expect what they advertise is what I should expect! There are so many things to complain about, this review would be a novel so I will provide highlights. I witnessed 2 different parties check in and leave the next day. One party, a couple traveling from Seattle, I was able to speak with as they were leaving the property. They said the lock on their door didn't work was the last straw for them among other concerns. I hope they are able to get their money back. Mata Rocks offer airport transfers on their website. When I tried to arrange pick up, I was told they haven't offered this service in a long time. While on the property I heard at least 3 other guests ask about transport back to the airport and were told the same thing. The rooms are poorly cleaned, there was quite a bit of European hair on my shower walls when I checked in. The housekeepers did not change me sheets for days. I asked that my sheets get changed and Gisellie lied to me and said she changed them. When I pulled the sheets back to get into bed that night, the dried blood spots from when I scratched mosquito bites during my sleep made it quite evident my sheets were never changed. The next morning I asked the front desk person who was doubling as the bartender/waiter to please have my sheets changed, the lying housekeeper had the audacity to tell me it was changed the day before. When I pointed out the dried bloodspots as proof she was a liar, she said nothing more. The other housekeeper Gisellie continued to double-down on her lie. The day they so-called cleaned my room, they took the garbage out the waste basket and decided to place it on the table among my things primarily food items and leave it there. When I returned to my room and saw it, I asked the manager to please come to my room. At this point I was fresh out of patience being that so much had gone wrong. I asked the manager Anita, how much more should I contend with? As per her usual response she apologized and offered me food which I refused. Food on the Island is relatively cheap so not only was it insulting, it did nothing to fix the actual issues I brought to her attention. Claiming she would talk to them, was for my benefit alone, she could care less. I realized, her allegiance is not with me, I was just a stranger passing through and they've already collected my money. Anita and the staff's allegiance is with each other for better or worse! For the remainder of my stay, I opted not to have the housekeepers come back into my room (They weren't cleaning it anyway!). I was emptying the trash daily and going to the reception desk for clean towels. Even something as basic as clean towels and wash cloths was a challenge to get on the premises. The most egregious of insults however, was statements made by Iver. There was a group that checked in on Saturday from Minnesota who were noticeably rambunctious and at times disruptive. Most of them le