I wish that I had read all the reviews, and paid attention to the dates of the other 1 star reviews, before I booked this! If you are considering a stay here, I would recommend reading the most recent reviews first. It sounds like this was once a great place to stay, but no more! So why a 1 star review? 1. The person who checked us in was incredibly rude--and I am not talking ”over-worked, I am just having a bad day rude”--I mean rude that takes effort, and started before I opened my mouth. She spoke in rapid-fire Spanish and demanded that I pay for a second room, even though my reservation clearly said that we had booked a Junior Suite for 3 people. While it might not be pretty or perfect, I thankfully am able to communicate in Spanish and I was able to show her the reservation confirmation that the hotel had sent. (I had booked directly with the hotel--not through a 3rd party.) She pointed in the general direction of our room, and then reluctantly took us up to the room, which was pretty necessary considering our room was 103, and the only number on the outside was a 0 (see photo). 2. The room looked like it was halfway furnished. The beds only had sheets and a blanket and the box springs were exposed (see photo). Our room in NO way resembled the photos on the website. See also the photo of the towel, which was a dingy gray and looked like something you would expect in prison. The hot water was iffy, and it took about 10 minutes each shower to find the one millimeter spot on the dial that would give you at least warm water. 3. The hotel is directly adjacent to a restaurant but the restaurant is not associated with the hotel. While the restaurant was good and the staff there were really friendly, it was incredibly noisy. The music played until late, and then the prep started at 7 a.m. It sounded like our room was in the middle of the kitchen. Our windows opened right into the dining area, and if we opened our shades, we were about 6 feet away from tables. 4. I will say that the housekeeping staff was kind and helpful, but that just doesn't make up for everything else. 5. The breakfasts consisted of weak coffee and stale rolls--it seemed like food you would expect in a hostel. 6. I have seen the management's response to other, similar reviews, so it is pretty clear they know about these issues, but choose to do nothing. Other than this hotel, we had a fabulous trip. The people in San Miguel are friendly and there are so many other options for accommodations. I hope you all make a better choice than we did!
좋아요
100생생 리뷰