I am very disappointed in our stay. This was our first staycation after getting married and we’re looking forward to a cute hotel with a bakery and quaint rooms. At around 3:30am the power went out and it got extremely hot in the room. Also, we were on the lower level underneath the lobby which means we didn’t have good windows. It just had a full fenced staircase which means it was pitch black because the sun wasn’t coming through. We had plans for the day and needed to get dressed, ready, put makeup on and do my hair to dress up and couldn’t get ready at all since outlets didn’t work and again, it was pitch black. my husband even tripped trying to move around since it was so dark. We partially booked this place for the nice bakery breakfast spot, and it was closed because of the outage. What we paid for we didn’t get. Also, there was no communication. We didn’t know anything was closed or that there was a hotel wide power outage until we went up to ask what was going on. In top of all of that, we also booked this place for the pool and hot tub. Once we went to go to the pool and hot tub, we realized it was out of service. So we couldn’t use that either. We asked for some sort of a discount or compensation for our room since it was not at all what we paid for and we were told no, they wouldn’t do anything. Last night before bed we said we loved this place and would totally come back but after the bad customer service and lack of compensation for not getting what we paid for, we will be staying at the neighboring hotels unless they get back to us and make this right.
36개의 리뷰