인기 산후안 호스텔 & 게스트하우스 특가 검색

I checked in last November 13 at 11:30 pm due to my flight schedule. From the time I was dropped off by the cab and the guard on duty calling the front desk (thank God someone was awake or else I will be sleeping at the lobby and wait for 9am to be checked-in) it was another 20 minutes waiting. I am so tired after being tested for swab at the airport and then this will what I am about to experience. Upon getting to my room and after unloading my things, the bathrobe was not available. Then the hot water wasn't hot. It was only the water coming out. The worse part of all, the toilet was clogged after using it. I had to relieve myself in the shower every time I had to go pee. Made several calls to FrontDesk but it is already too late as I don't want to disturb them as well. Waited until the morning of 11/14 at 8am and I was told by the morning by the guard on duty that Front Desk is available by 9 am. They only have one Front Desk, I think Jasmin did not have enough sleep, poor girl, I am sorry but I need you otherwise I might be sleeping on your lobby that midnight. But I've explained that I needed to use the toilet and need someone to attend to it now. 30 minutes later a nice gentleman whom I forgot to ask for his name, came and plunged the toilet, fixed the hot water where hot water is actually coming out, and brought me a robe. Then I thought everything was finally alright. Then comes the food, it was advertised on the website I have booked that there's a cafe/restaurant on this hotel which served breakfast. So I ended up asking for food delivery. I hope the Hotel Management add another staff, I also pity them since I have to ask for the guards to knock and wake them up to attend to my needs. Also, I made this review as I want my fellow travelers/balikbayan to be aware of. Make sure you book for the earliest fight because if you will arrive at this hotel around 1 am you will END UP SLEEPING AT THE DIM LOBBY. I have booked this hotel last minute so I think it was a good deal and I will be getting a good service as this was recommended by my friend. I know this year was really terrible because of the pandemic but I expected this hotel ready as they are one of the quarantine hotels listed on the Department of Tourism's site.

The staff was rude and horrible to us: 1. Was not organized and could not make any decisions they had to always ask viber messages from Peter to confirm things so it took so much time just to check in. 2. Rude and not accommodating at all. Every interaction with them was unpleasant and even traumatizing 3. What was listed on the property was not true it said that there is rfid card to allow us to come in and out by ourselves if we had to go out but there was none. We had to call Ms Choo every time and she was always mad at us having to come in and out. We even apologized to her for HER inconvenience but she is still very rude to us 4. The parking although available was a big inconvenience because we kept being asked to go out and re arrange slots because of customer coming in and out so our stay was very chaotic. They kept knocking on our door very loudly disturbing our sleep in the morning. When we ignore the first knock they just keep knocking without even apologizing for disturbing us when we checked in to try to relax from the weekdays. 5. We had to ask for the wifi password, an extra towel bc they only gave us one. The ref did not have an adaptor so we had to ask for it again and we even had to ask for the lock combination of our own room. All in SEPARATE occasions. If we had not asked they would not have given it to us. 6. When we were checking out Ms Choo was very rude and handed me the deposit payment like she was throwing it into the trash did not even have the common decency to say thank you for staying 7. When we were checking in we had the wrong dates so there was a mishap but it was fixed because I booked another one for the correct date in booking site. The problem was they were very rude and did not even ask us to sit. She even refused to check the booking info I was trying to show her that's why it took such a long time we were all just outside by the parking area and then moved to a hallway. The only good thing was the location was in the middle of the city so it was good. The room and the facility was great because it had complete amenities with good shower and tv etc so it was a shame that we have such a bad experience.