Roam62803331803
2024년 4월 8일
There were a number of things (one major, the others smaller but details matter) that went wrong for our very short, one night stay. I was excited to have found a beautiful, updated hotel, so close to the colleges we were touring that my son would be applying to that could become our home away from home if he went there. Yes, the hotel is beautiful, but when these kinds of things fall through the cracks, it shows that appearance is more important than the experience. I spent hours scouring online for hotels that had a hot tub and were relatively updated. I was willing to spend more just so we could enjoy some time in the hot tub after dinner. In fact, during my research, there was another hotel I looked at not in the same area, but that was modern and updated, but whose pool and spa area was closed for renovations as detailed on every page of their website at the top. That information was so clear and so I did not choose that hotel for that reason. I was texted by the resort the day before our stay asking if I had any special requests. I loved that detail and thought it would be so great that all of our requests could be handled before we’d even gotten there. Unfortunately none of them were achieved. I requested a quiet room as we are all very light sleepers someplace far away from an elevator. I also requested an extra blanket and pillow for my 2nd son. Now, not knowing the layout of the resort and where elevators were placed in relation to the rooms, I felt pretty safe explaining that I wanted a quiet room and reiterated that fact at check-in. Unfortunately, when we went to check in our room was not ready, and we were also informed about the pool and spa closure. I expressed my extreme disappointment and explained that that information wasn’t shared anywhere on their website, otherwise I would have booked a different hotel. The only thing that was offered to me was a LYFT to a nearby hotel, whose pool and spa we could use but only until dusk. The check-in clerk should have called a manager over to speak with me at that point, as she could see how upset I was that such a major part of our stay was not available. I didn’t push the issue bc my 2 sons just wanted to head out until our room was ready. I reminded the check in clerk that we had requested an extra blanket and pillow, and we left the resort instead of waiting around for the room to be ready which she said would take about an hour. We unloaded the car with the help of the amazing valet team that were so friendly and professional and left to get some dinner. Not five minutes off property and I received a text message that our room was ready. Obviously, not the hour that she had said, and I would’ve waited around for 5 minutes if I’d known. When we got back after dinner, and went to our room, she had put us in the second room next to the door that opens and closes anytime anyone in any room near us was going to their room. Now, the elevator was far away, but as I said, I didn’t know
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