The front desk/reception staff were extremely nice. The staff gave me a free upgrade option and even let me tour two different rooms to help make my choice. However, what they call a cozy king is a pretty small room. There's a bed, a table/chair and a closet cabinet (that's it!). It is useful to know in advance that the rooms are extremely small. I opted for a room on the 1st floor and the road noise/noise from the Little Italy area was not a bother after 10pm.
The hotel is conveniently located within a block of the Santa Fe depot station as well as bus stops to go to the airport and the zoo. Walking to the seaport village, Little Italy, and the Gaslamp took 15-20 minutes each (very doable).
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