Location: you know how it is Location Location Location is always key, well this hostel is so close to ghetto, being on 14th Street, a sad conglomeration of homelessness and crime. I saw a worker having to go after a bystander that seemed to have been waiting for anyone to come out of the place, then a biker stole a displaced person's handbag (appeared to have passed out under the influence outside the premises). Staff: I liked Carlos and Ricky a lot, both were always very helpful, accommodating, so was the darker lady at the front desk and the cleaning attendant. I would have problems with my NZ phone to rebook and extend my stays, both would just take care of my reservation by phone and they would email me the confirmation. This happened twice as I extended my stay for a total of 3 weeks. Unfortunately when I tried to do the same through a new worker on the phone (I apologize to not know his name), he sternly asserted that Ricky and Carlos should not be taking reservations by phone. I politely tried to explain myself that I've always had problems with my phone, that I was a repeat or returning guest, and Ricky and Carlos were just being helpful. My mistake was I had asked him if he was the owner then I realized who he was, through the same voice that I would hear in the lobby getting upset over little things with other guests. As soon as I asked if he might have been the owner or manager (since he kept saying Ricky and Carlos were wrong to have helped me process my reservations to extend via phone and email), he hung up and then sent me the email, which I have attached here. Common areas: I wouldn't say they are the classiest and cleanest of hostels in town. If you want a real ”classy” hostel, unassuming without shoving the term in your face, GO TO HI HOSTEL (HOSTEL INTERNATIONAL), they are the cleanest, classy if one must say, organized, huge common areas that are not noisy (Stay Classy can very noisy), right in the middle of Gaslamp Quarter and non-profit. Bed: excellent concept of the separation of ”quarters” via heavy curtains, but tbh it got claustrophobic if you stay long enough in your lil space. It also felt like a morgue as you enter the passageway of the room with all these quarters.
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