햄프턴 인 & 스위트 샌클레멘테(Hampton Inn & Suites San Clemente)

The hotel didn't have our room ready when we checked in so they put our family is a smaller room with the promise we could move into the correct room the next day. The next day came and they still didn't let us move to the right room. I guess reservations don't matter much at this hotel. Finally after a call to the manager we were able to have the correct room for our last night. The hotel was conveniently located for our needs and the girl working at the front desk in the evenings was very polite, but I wouldn't stay at this hotel again.

My experience. Not fun going to take a shower with just water. They didn’t have soap. Shampoo. Or conditioner. When we got a hotel is because we want to relax. Not want to go ask for that very simple stuff

Room was bigger than expected, very comfortable and great location. We went for a wedding and the venue is right next door, so this was perfect.

The hotel needs an upgrade. Furniture is old, tattered armrest covers on the chair. Old sofa, carpeting. They are the only hotel along this street that charges $18 for parking. When I asked to speak to a supervisor about this charge, they never appeared. They clean every other day, I guess? This was also never explained. the breakfast is all plastic, throw-away stuff. No drinking glasses in the room, only paper cups. This is more on the level of a budget hotel.

It is very close to I5 freeway and very noise, old building, make it hard to sleep at night. Checking in experience is poor, staff said original room booking is not available and asked us to make a change. Later they fixed this issue. There’s additional parking charge $18 unexpected , which was not mentioned during booking.

Rooms facing the freeway is noisy, also parking now cost $18 a day and that wasn’t disclose. Not a lot of space for dogs to relieve themselves.

I did not appreciate the 18.00 parking charge added to my bill. This was not mentioned in the hotel info when I made my reservations. All that is is a hidden room charge. Will not stay at this location again.

I really like the room with separate door for the bedroom & the living room area. I also like the separate bathroom with the sink. The only thing that I didn’t like was the daily parking fee. We were not aware of this fee when booking.

Afternoon staff and day staff were friendly and helpful. Thanks so much 👏