Such a shame. So looking forward to our holiday at the H10 White Suites. Everything we wanted and was exactly as shown when we arrived. Adults only, clean, small number of two storey buildings with a max of 194 rooms, small & intimate. Central walking distance to town & amenities. Booked half board so we could enjoy the town & local food & life. On arrival, greeted by the hotel PR Jhoan Lema, who informed us that they did not have a room. This was due to delayed works in block 4 some suites out of action. NO ONE told us before we travelled. He then said we were being moved to the H10 Rubicon Palace, he tried to sell this as an upgrade. As we extensively research our holidays, we were already aware of this hotel & completely discounted it as a destination. To add insult, Jhoan offered all inclusive & superior room at NO extra cost to us! We continuously asked why there was not a room as booked, especially as whilst sitting in reception, other guests were being booked in from the same package we booked, Jhoan stated that was the reservation team decision. This was not acceptable & we therefore returned home having wasted 24 hours getting nowhere but upset! Appalling to be told on arrival, we have no holiday & seemed more of an easy get out to expect us to settle for their alternative instead of cancelling the holiday beforehand. Very hard sitting in the hotel to , as we thought, start our holiday and watching others being given rooms to enjoy their holiday. This was a special occasion for us which has left us soo upset!!! Note to anyone. Make sure you have a booked room in writing the day before you travel!!!
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