We arrived at 1700 and it was hot in the room. However the sun shade was pulled all the way up and the sun was shining in the room. So I lowered it, we went in with our plans and came back to the room around 0030 and it was still hot in the room. Thermostat was stuck on 70. I tried to adjust from both thermostat on the wall (which didn’t even work- no display of numbers or anything) and on the AC unit and it did not change. Call the front desk and her and some guy came and pushed the same buttons I did. She said it is really hot in here. My friend asked for a fan and the clerk said the only fan we have is an industrial grade fan that blow dries carpet. I said well we can’t stay here can you please move us to another room. She said unfortunately we are booked. By this time is was 0100 and I said then just cancel my reservation and I was going to drive 2 1/2 hours home. When we came down from the elevator she said the manager wants them to try one more thing, I said we have tried everything it’s 1 AM, and I am hot and tired and it will take a long time to get it fixed. Plus check out would have been 1000, that’s not enough time to sleep. So we left.
Now Holiday inn manager is not issuing a refund because she is stating the AC works now and I didn’t let them work on it this morning when I was having the issue. I am in contact with Travelocity which is trying to rectify the issue. But holiday inn is not issuing the refund.
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