타운플레이스 스위트 바이 메리어트 샌안토니오 노스웨스트(TownePlace Suites San Antonio Northwest)

Our room was not clean when we first arrived. Asked for cleaning services, but they never came! Later we found cockroaches in our hotel room and had to vacate the hotel in the middle of the night! Wouldn’t stay there ever again!

Our reserved room was no longer available. The only one left did not have beds for our family, so my son had to sleep on the floor. After waiting for over an hour and being told a couple of times that our extra sheets would be delivered, my husband had to go search for someone to get sheets while my children were waiting to go to bed. The king bed was rock hard and so uncomfortable. Where are the competent employees!??

Very poor maintenance to the Hotel which makes it a poor experience. Shower handle was broken, carpets were wet, not clean at all. Acoid if possible.

We asked 3 consecutive days to clean our room and never happened. The breakfast was always missing something, no fruit, no eggs, no yougurt, no coffee.

The staff is 2nd to none. They are the reason for the 5star reviews. They make you feel appreciated. Every one of them.

Booked a 5 member room. Not enough towels, blankets, toilet napkin, etc No home service even after requesting Breakfast has limited menu

This hotel is old, there was sinks in the floors in the rooms and hallways. Water in the bathroom were lukewarm not hot. Pullout bed was horrible. Not enough light in the rooms..

Staff was very nice. We had no hot shower in first room, night one. They gave us a new room - my electric card had to be reprogrammed 9 times, causing multiple trips to front desk