Was apprehensive about our visit after reading reviews and I can be picky. So here’s a candid view of our experience and low down of things you might want to know. Married couple travelling with a 9yr old. Stayed in EP 2. Signage outside is awful like something from dusk till dawn, however don’t let that put you off. Reception staff were efficient and gave a decent intro to hotel/case storage. Were helpful in getting us to come back to check room avail before the official check in. Stayed in a junior suite, floor 3 overlooking hotel 3. Nice room and glad we upgraded. Before you book, look at the room pics as I’d say you get what you see. Plenty of clothes storage, plugs etc. shower was good. Asked for more pillows. No problem and they were brought to our room within 20 mins. Air con is not the coolest but when it’s 30 degrees outside it was a welcome relief. Food - ok, not mind blowing but something to eat at each meal, good selection at breakfast. If you want an ‘all English’ like at home, go to Benidorm as you won’t get it here. Menu is more European so be prepared to see food you don’t every day in the UK. What all inclusive has amazing food? Not many I’d say. Be assertive and ask for wine if you want it at lunch etc. it’s not a problem. Just don’t be a wallflower. Be nice to they staff and they will see you ok. There is often a queue to get into the restaurant if you leave it till late to go in. Rest assured the queue goes down quickly so don’t be put off. My advice is, don’t go looking at the other hotels in the trio to pick fault and asses what’s better. You can visit all and use the facilities if that’s your thing. Me, I’d rather just relax and not get too hung up on the assessment. Enjoy your time with what you have. Despite the reviews there were ample sun beds and the pool at hotel 2 is closed until 10am. Yeah the early morning crew were there at hotel 1 reserving sun beds at 8am which seems to be ok at that hotel…..but every hotel I’ve been to recently it’s the same. Get amongst it or don’t and take your chances. The lifeguard /staff are good at assessing and dealing with people who put towels on beds then head off for the day. Pool at Hotel 2 is small. Nice enough. It gets busy due to size. Bar staff, they are not gonna be your bestie but be polite and you’ll get what you want. Plastic glasses indoors are a bit naff. At night they do serve in glass which is far nicer. The snack bar in hotel 2 had a regular supply of burgers, nuggets, chips which were good, and the AI drinks self service area is good. Rooftop adults only pool in EP2, didn’t go up but looked great from our hotel room. Pool towels, these can be hired but it wasn’t obvious from where or how much. Most people had their own. The ones I saw of the hotels didn’t look the newest. FYI you can get decent public transport into salou and other places. Uber do not operate in this area so you’ll need to use the taxi rank.
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