스톤헤이븐 르 마뇌 렐레이 & 챠토

Poor service, great dining. I left my stay feeling pretty disappointed. The staff wasn’t very friendly, hardly anyone said hello. The room service wasn’t great either. The only things they really did were change the towels and rinse the coffee cups. I had asked for a fridge before arriving, but it wasn’t in the room. When they finally brought one, it was dirty and unplugged. The bathroom door didn’t close because it was off its hinges. I told the front desk, and they just asked if I was okay with it, but nothing was fixed. The bed wasn’t made during my stay, which has never happened to me before. When I asked why, they said it had been a busy day. Honestly, that didn’t feel like a good excuse. It made me feel like guests were being ignored because other events were more important. What saved the experience was the food and drinks. The quality was amazing. Big thanks to the chef and the kitchen team...everything was really tasty and well done. Quality was all there !

Excellent experience with the hotel facilities, however, my first impression was not good as my room had not been cleaned and ready when I walked in and was surprised to see it that I was changed to another room. Besides, the introduction tour was cut short that I need to explore myself during the stay on the last day before checking out. It could be better…