더 웨스틴 비치 리조트 & 스파 앳 프렌치맨스 리프(The Westin Beach Resort & Spa at Frenchman’s Reef)

The property, amenities, pools, rooms was as expected. Clean, most in great shape and aside minor facility issues, I give it a solid A. No problems with check in/out, air con in room, view, and overall dining experiences. Expect a five star hotel with two/three star “island time” service restaurant services. We have been on the BVIs a week before and learned to slow down….However, we are paying a bit more and mostly received better service than most other places so keep that it mind coming from a New Yorker who thinks WAIT is a “four letter word” :-) In the end …. positive all around…. Except one nasty incident. The front desk clearly stated there was complete reciprocity on using Bouy Haus and their restaurant, beaches, water sporty things and pools. If you enter the pool area facing the Westin hotel there’s no signs except “Bouy Haus”. We took up a small lounge chair and went to the pool. Ordered a few round of drinks, charged to our obvious Westin hotel room and was wearing the Westin fabric bracelets. We were there for about 45 min to an hour as we had lunch reservations at Salt Shack next door in an hour. Our “fatal mistake” is when we did a quick 10 minute lie down in the cabanas. After we were getting up to head to lunch. Mr Ricky accompanied by security - blocked myself and my fiancée and stated “what is my intentions here?” if this isn’t passive-aggressive, I don’t know what is! Of course I said “why, what’s the problem?” He berated me.

Slow service. The shower did not work. The room safe did not work. The cleaning staff left our room open the entire day while we were away.

Fantastic vacation resort! Hands down one of the best we ever stayed at, and we stayed at some really lovely places.

Beautiful spot! The views are outstanding from the hotel. The staff were very accommodating and friendly. The food at the hotel restaurants was very very good. We stayed here for 7 days and ate at the restaurants every day. The property is so clean. I was very impressed and will definitely be back again. Highly recommend this Westin property!

Overall great. Food was alright with very limited items, all of which seemed to have given us extreme farts. Great staff and great onsite cats

Beautiful property. The only complaint is the lack of consistency with the staff, food, ect. The staff needs to be trained, especially housekeeping and the breakfast staff. A guest shouldn't have to ask for toilet paper 5 times. And stop guarding the pool towels! You are supposed to hand them out not be security of the pool towels!

This property was beautiful and well kept, however it was not staffed properly. Long lines, long waits and the food was terrible all around at every restaurant. If you want a gorgeous easy place to get away - it is great but don't eat on the property or expect any kind of service.

This property is newly remodeled so it is in great condition. However, the Westin is on a peninsula like piece of land which might be the greatest jewel; it overlooks the Morningstar Bay to the south and Pacquereau Bay to the north with fantastic yet tranquil ocean views. Naturally, the accompanying Morningstar beach is equally pleasant and relaxing with ample water sports to select from. The property has several selections of restaurants which are proficient. The service was generally good and timely. The only downside was that checking in took a bit longer than expected but it was New Years Eve and very busy at the property.

Great location. Beautiful views from the rooms and dining areas. The hallways were dirty. The carpet was dirty when we arrived and it was never vacuumed the entire time we were there. The takeout area for breakfast and snacks was dirty and ridiculously expensive and slow.