더 웨스틴 비치 리조트 & 스파 앳 프렌치맨스 리프(The Westin Beach Resort & Spa at Frenchman’s Reef)

For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.

Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.

The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.

The grounds/location of the property is beautiful/breathtaking. The views are out of this world.

The property, amenities, pools, rooms was as expected. Clean, most in great shape and aside minor facility issues, I give it a solid A. No problems with check in/out, air con in room, view, and overall dining experiences. Expect a five star hotel with two/three star “island time” service restaurant services. We have been on the BVIs a week before and learned to slow down….However, we are paying a bit more and mostly received better service than most other places so keep that it mind coming from a New Yorker who thinks WAIT is a “four letter word” :-) In the end …. positive all around…. Except one nasty incident. The front desk clearly stated there was complete reciprocity on using Bouy Haus and their restaurant, beaches, water sporty things and pools. If you enter the pool area facing the Westin hotel there’s no signs except “Bouy Haus”. We took up a small lounge chair and went to the pool. Ordered a few round of drinks, charged to our obvious Westin hotel room and was wearing the Westin fabric bracelets. We were there for about 45 min to an hour as we had lunch reservations at Salt Shack next door in an hour. Our “fatal mistake” is when we did a quick 10 minute lie down in the cabanas. After we were getting up to head to lunch. Mr Ricky accompanied by security - blocked myself and my fiancée and stated “what is my intentions here?” if this isn’t passive-aggressive, I don’t know what is! Of course I said “why, what’s the problem?” He berated me.

Slow service. The shower did not work. The room safe did not work. The cleaning staff left our room open the entire day while we were away.

Fantastic vacation resort! Hands down one of the best we ever stayed at, and we stayed at some really lovely places.

Beautiful spot! The views are outstanding from the hotel. The staff were very accommodating and friendly. The food at the hotel restaurants was very very good. We stayed here for 7 days and ate at the restaurants every day. The property is so clean. I was very impressed and will definitely be back again. Highly recommend this Westin property!

Nice new hotel. Service could be better. Overall the property is new and well maintained