So I got married on July 29th a Saturday, and me and my now wife stayed there Friday and our wedding night that Saturday on the 8th of July. When we arrived, there was no body wash and two bloody Band-Aids in the bottom left corner of our shower. When we called in the morning to ask for body wash, it took 2 1/2 hours to arrive. Nobody explained the housekeeping situation when we checked in 100% they did not, the lady who checked us was very nice, and said she had only been working there for three weeks at the time, so it makes sense as to why maybe she didn’t mention it. I’m not sure, but regardless not our fault. I paid over $400 to sleep in a dirty bed two nights and have literal used bloody band aids in the shower.
On top of all of that, I called and notify them a week in advance It was our wedding weekend into maybe leave something in the room even if it was just a note when we check in, nothing crazy, and even though they did acknowledge our wedding when we checked in verbally, there was nothing in the room showing it when we walked in. Even though the customer service interactions were pleasant, the proper actions weren’t taken prior to checking in and during this stat, overall, just an unpleasant stay
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