We spent 6 nights at this (supposedly) 3 star hotel and, having chosen it based upon its website & reviews, were hugely disappointed in the standard of our room and the service. My 'average' review is really being quite generous as several aspects were 'poor'. Beginning with the positives - the hotel’s in a convenient location for major bus routes and the downstairs areas were tastefully decorated in keeping with the period, historic building. It has quite a large, charming garden which, with some TLC, could be stunning. The bar had an entirely different feel - very much like a busy local pub - and it served great meals. The breakfast room had a delightful garden aspect, as did our room at the back, which was also quiet, away from road noise. Once in our room we faced a cramped space, which was tired & shabby with chipped paintwork, faded furnishings & curtains hanging off the rail - nothing like the website photos. The only way to open the window was to balance on a stool and stretch over the dressing table - only my husband was brave enough to attempt this. The chair was impossible to sit on or move as the TV on a wall bracket was in the way. Every morning and evening we crawled under the dressing table to use the electric socket for charging phones/ other devices. The bedding (see photos) was disgraceful - a fitted sheet which was too small and an old blanket as a mattress protector - this was never changed in 6 nights. The bed throw was faded and dirty. The bathroom, which at least was spacious, had a shower cubicle that was probably 20 years old with broken handles, sliding doors that didn’t close to each other & chrome flaking off. A plastic pedal bin that was completely broken was replaced on day 3. Breakfast food was fine but the service was diabolical. There was no consistent system: on each of the 6 mornings something slightly different happened. We, and other guests, were sometimes left ages waiting to place orders and wrong food was delivered. We also experienced unprofessional behaviour when, without any apology, a staff member interrupted a server who was in the middle of taking our order to deal with another issue. Why didn’t we complain ? In 7 days we never saw any staff (other than breakfast servers). Reception was never manned & we never encountered housekeeping. In contrast the 5 nights spent in Jersey in a 2-star hotel [in a similarly historic building] was far superior in every way - an immaculate room, professional service, a manager who spoke to us every day, and it was much cheaper!!!
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