Location was great. (And this is the reason why I give it 2 stars but not 1) Room was below average: the worst of Mercure that I have ever seen. It is not better than any Ibis. And the room was still dirty after cleaning (see pictures). Air-con doesn’t work properly. Service was a disaster: it is incredibly understaffed during the august high season. There is often a queue on the reception desk. The receptionist is also the bar man/women. It seems that there is no additional staff outside the breakfast time. If you have any questions/requirements for them, you can expect the answer: “no, I can’t/I don’t have time/we don’t have this”. Staff just ignore you when they see you. Facility is a disaster: 1- they often claim that they have a parking shared with Ibes, in reality, they only have 5 spaces and no one get parked there (wondering if their staff uses the parking personally?). 2- no restaurant/dinner They treat Accor members as a s**t: as we were not happy with the room so we mentioned “we are gold member with Accor, is there anything that you can do?”, the receptionist cut us off by saying “there is diamond member staying here and we can do nothing for them”. Overall it is the worst experience I have ever had with Mercure or Accor in general (as Ibes is better than this Mercure). Anyone should avoid this hotel to save your holiday. Any average hotel/Airbnb would work better. The booking is not under my name, if Accor want to investigate further, we can share the booking detail.
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