We reserved a room through ********** for arrival later same day. When we arrived all doors were looked. We knocked, phoned, sent tex messages and mail. After two hours we gave up. Left and found another hotel. Contacted Hotels for refund. They came back quoted a message we had never received saying check in time should be notified to the hotel 24h in advance. Easy to do when you booked for arrival a few hours later. Thankfully I had saved the message we actually had received which said check in 16-19. Sent this to Hotels and they finally confirmed I will have refund. No excuse from anyone.
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