오요 레이크사이드 헤이독 호텔, 세인트 헬렌스(OYO Lakeside Haydock Hotel, St Helens)

Arrived for a one night stop over. It is situated next to a lake and pub/ restaurant. The whole place is run dawn and a bit depressing. The lake gets used by kids and drinkers after dark. Not the place for an evening walk.

Booked this hotel 6 months before we were due to stay but the a couple of weeks before we got the email/phone call saying due to unforseen circumstances the room wasnt available this seems to be a regular thing at this hotel

We had had a busy day and were delighted to come across the Toby just off the East Lancs Road. We love Toby’s and were really looking forward to a decent meal. It was very quiet, but we still had to wait to be seated for over 5 minutes. We were told where the table was with a wave of the hand. We were seated in a small conservatory type of structure, more like a glass corridor. Most tables were occupied, clearly they wanted to keep all their customers in one place, fair enough, but I did feel sorry for the young man who clearly was on a first date and trying to get things right. So, we sat down and waited for someone to come and take our drink order as we were promised. We waited 22 minutes when the lady that seemed to be “in charge” sauntered up. All she said was that she had asked someone to take our drink order- nothing icky like doing it herself! She then decided to take our drinks order. We continued to wait. The drinks arrived, my husband’s alcohol free cider was fine but mine? Well I’m not a wine expert but I knew that the red wine that was presented to me wasn’t the Chardonnay I had ordered! The lady said she would replace it and after only a small delay, the wine arrived. The lady not wearing a uniform came to take our food order. This caused enormous consternation! How hard is a Mac & cheese Yorkie wrap (with salad) & a vegetarian carvery be? We waited and waited. Eventually the “order” arrived. Only it was wrong. We were given two Mac Wraps! By this time I was hungry and just wanted to eat something and get out, so I ate it. The wrap was nice but the ‘salad’ was inedible. Great chunks of old carrots that even the knife couldn’t cut. Old tired lettuce, side and very blemished tomatoes and cucumber. The cucumber seemed fresh. I have thrown better food into my recycling bin- and believe me, I am really into recycling and avoiding food waste. I have no idea how anyone could send this slip out and expect humans to eat it (I’m not sure any self respecting rabbit would be happy with it). I was really upset with everything. The waitress came up to to ask was everything ok and when I told her (I said the order was wrong, I said the wrap was ok but the salad was awful) her comment? Oh so it’s only the salad that’s wrong!!! Said over her shoulder as she walked away. The only time they moved speedily was when I asked for the bill. Perhaps if there wasn’t so many children who were clearly the children of the staff to be looked after they might have had time to look after their paying customers. It was vile and I urge you to avoid this awful place.

The hotel cancelled my booking the night before I was supposed to come and stay and then still charged me the full price even though I was to pay on arrival + I didn’t actually go to the hotel

Booked her weeks in advance. 24 hours before I was due to arrive I was moved to an OYO miles away in Warrington. Shambolic organiasation. New place was a dump. No reason given, no attempt to apologise. Absolutely joke

I found many positives in staying at OYO Lakeside Hotel. Clean. Comfortable. Good bathroom. the only criticism I have is the noise from other rooms. Sadly I could hear people opening and closing their doors and the sound of people walking about overhead. This really spoiled an otherwise excellent stay.

Very friendly and efficient receptionist. No TV aerial cable in room. Promptly replaced by reception. Smell from sewers in bathroom. Loose toilet seat and tap on wash basin. Toilet paper so cheap your finger go through. No soap provided. Used towel in bathroom and only 1 clean one provided. Dirty cup mark on bedside table in covid period! Bathroom waste bin not empty. No waste bin in room. Insufficiently thick pillows and only 1 each. Having frequently stayed in similar price and cheaper hotels throughout Europe I can say this is the worst.

Stay was great we went to see Sir Tom Jones in Haydock and Chris the lovely lady on reception was extremely helpful as I hadn’t printed my tickets out and she very kindly did them for me she also helped a few other guests with taxis etc lovely lady

The staff were friendly and I even won a bottle of wine on a scratch card as they were celebrating 2years open . Would defiantly go back 😀