카스틸로 리얼 언 어센드 호텔 컬렉션 멤버(Castillo Real Resort Hotel)

It got cold that night it was down a 42 the emergency was the only thing that worked there was a paper plate with leftover food behind the TV stand The head construction going on I guess but it was a weekend so I didn't have to hear it ,but for what I paid it could have been cleaner, staff was friendly though also they charge my credit card three times for a total amount so it froze up my whole credit card balance for like a week I still have a $200 charge on it and I never bought anything just checked in it's like they ran it through a bunch of times I'll probably give them another shot or go to the other choices and get a breakfast at least

The only real negative was that the shower needs a deep cleaning with bleach to get rid of some mold in the caulk joints. The construction going on in the upper floors was not a problem.

Given room directly under construction. Was woke very early to pounding drilling and jack hammers. Also the ventilation is not good.

All very good,large clean very comfortable rooms. Works going on but would not notice if were not notified, a good sign!. Excellent restaurant on site. Only issue was extremely low water pressure in shower so took long time to wash! Not sure if related to building works. Reception apologised but little else they could say or do.

We were told by email that some amenities may not be available. We arrived and were told that work started early in the morning. They were not very specific about what to expect. We awoke before 8am to the sound of chiseling anf hammering of tile right above our head. It sounded like they were in our room. Thwy were nice about it anfmd gave us a little bit of a refund. They also moved us to a lower floor where the noise was much less. The original floor should never have been booked in the first place.

This Hotel was great! Our family had gotten off a Christmas cruise in Miami on New Years Eve and this was our 1st stop on our way home. The only thing was the had marked off the hotel parking lot so the public couldn't park on their property for the NYE fireworks show. We had to park else where BUT the Hotel restaurant customers COULD park on the hotel property. Whether they were staying for the fireworks or just Diner. This wasn't customer friendly for hotel guest!

Hotel has been bought out by national chain , currently undergoing renovations . All amenities ( reason I chose this hotel ) closed

The hotel has construction going on. We were not warned. No sauna or steam room or gym. Coffee & tea in lobby not available as advertised. The room wasnt overly clean. Mold in the shower. TV was difficult tonuse. Had to go ask at the desk how to operate. Hard to explain, however no user friendly at all. Construction noise started at 730 in the morning. Front desk staff not friendly or helpful. Have photo of mold but cant seem to upload

Such a beautiful hotel. Great restaurant, amazinf food and excellent service. Pefect location. Front desk staff was so friendly. Will definitely stay there again!