루삭스 St 앤드류(Rusacks St Andrews)

Excellent hotel. Great room with a great view. Breakfast was lovely and also amazing view of the 1st and 18th holes

On December 11, we traveled to St Andrew, and Rusacks was a perfect choice. Our car broke down. As we couldn't get it started, we asked the staff for assistance. Mr. Ccllum who was at reception came to inspect our car, and he also called his colleagues to help. We feel so warm that they reached out to us! Since the car was still unable to start, Mr. Ccllum assisted us to contact the car company and helpline. Under his help, the helpline came to repair the car that evening, but they still didn't figure out what caused the breakdown. Because we need to return to Edinburgh the next morning, the car company suggested that we leave the key at the reception, and they would come later to take the car. Mr. Ccllum agreed to keep the key for us. Luckily, the helpline took the car away at last, and we reached the railway station with Mr. Ccllum’s help. The night came so fast and the weather was cold. Fortunately, we were safe due to the assistance of Mr. Ccllum and his colleagues. Many thanks for their kindness! We are so lucky to choose Rusacks!

非常低調的一家酒店，不太好找。留心店門口掛着蘇格蘭🏴󠁧󠁢󠁳󠁣󠁴󠁿國旗，另外樓側有帶酒店名稱的招牌，忘記具體在哪個側面了，也可以留心。從火車站下車，可以坐本地公交到聖安的汽車總站或者更近一點兒的Grannie Klarks Wynd（Wynd是小路的意思）站下車，酒店在路對面。車流洶湧，過馬路注意安全。酒店的服務人員非常熱情！有賓至如歸的感覺！酒店打理得非常乾淨，經得住最嚴格的衞生檢查！對這點非常滿意！照片不能表現出酒店全部的好 …… 風景極佳，尤其早餐區域。位置也很贊，離海灘和主要的街道，如市場街等，都很近。強烈推薦。

美得沒法形容，贊贊贊！早餐好好吃！材料新鮮，食材高級，服務周到，有兩天多了兩個朋友來吃早餐，竟然沒有收我錢！房間很美，整間酒店都很美

有人説比鄰the old course是價值所在，其實服務才是最大特色。酒店裡的兩個餐廳都要提前預訂。

很棒的酒店，裝飾很喜歡。

Unfortunately a very poor experience. Having stayed at the Rusacks several times before this was booked for my father in laws 60th birthday. The rooms were nice and the meal we had at the rooftop restaurant was very good but the breakfasts both morning were an absolute shambles and the lack of communication from staff to guests was appalling. It was clear that lots of complaints were made to the hotel about breakfast service. On our first morning 4 breakfasts took 45 minutes to arrive and when they finally did 2 of the dishes were cold. It was never communicated to us why it took so long and we asked several times what was going on with no other answer other than “it’s on its way.” Morning 2 was even worse. It took over 70 minutes for our 4 cooked breakfasts to arrive. We asked several times what was going on and were given little to no answer. Repeatedly told it is being cooked and will be 4-5 minutes. We only ordered eggs, toast, sausage bacon and eggs. On morning 2, 2 of the breakfasts were wrong when served after over 70 minutes waiting and a massive hair was found on my wife’s eggs. This is the first time I have ever written a negative review in all the years of traveling however the management of the kitchen at the hotel, communication to the diners and generally the poor excuses given by the kitchen/manager were terrible. Overall a really poor experience and unlikely to return as it was a mess and you did not leave feeling satisfied.

Great hotel close to town centre and with amazing views over the golf course and West Sands