The emails I was bombarded with told me that ”A warm welcome awaits you” but this wasn't the case, the welcome was actually cold and slightly awkward. Stayed on business for 2 nights, room was very very noisy (at front on to main road) with badly fitting windows. I got almost no sleep for two nights. I'd stayed in town because I wanted to be well-rested for work, next time I'll just get up at 4am and drive the 3 1/2 hours to St Albans. The whole hotel was in need of an update/refurb. Yes, I know it's an old building, but you can still keep it clean and up to date. Mattress was horrendous, lumpy, dirty and shapeless - years past it's sell-by date. There is really is no excuse for this sort of thing. The toilet had a macerator which was very noisy, and went off automatically when I used it at 3am. I think I woke up the people in the next room as I heard grumbling voices and then someone come out of their door and walk to mine and listen, presumably wondering what all the din was. Really sorry if this was you! The room was cluttered, with an excess of old furniture and heaters. Cobwebs and filth behind the bed. The sink was separate, actually in the room. Bizarrely, the tap was on a stalk and didn't quite reach over the edge of the basin but just ran onto the lip, which meant water went everywhere. Bar staff seemed friendly and helpful enough. I didn't sample the food. Would've been a one-star review, but for the really great central location, opposite St Albans Cathedral. Won't return.
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