홀리데이 인 리조트 바탐, IHG 호텔(Holiday Inn Resort Batam, an IHG Hotel)

호텔은 무료 셔틀 버스를 제공하지만 시내까지의 거리가 너무 멀고 바다 근처도 아닙니다.

위치는 바탐 중심가에서 떨어져 있어 평화를 찾는 사람들에게 좋습니다. 페리 터미널 및 그랜드 바탐 몰에 교통편 제공. 슬라이드가 있는 멋진 수영장과 리조트의 다양한 활동.

이 호텔에 머물면서 가장 개선해야 할 것은 리셉션 서비스입니다. 빠른 응답 및 느린 서비스 부족, 카운터에 서있는 손님의 무지 및 처음 온 사람에게 적절한 정보 제공. 시설은 사실 꽤 낡았지만 액티비티를 할 수 있는 것들이 있습니다. 그래서 가족모임 장소로 강추합니다. 음식은 괜찮지 만 선택할 것이 많지 않고 뷔페도 동일합니다. 호텔 근처에 살 게 없으니 호텔 밖에 있을 때 밖에서 사먹는 것을 추천합니다. 전반적으로 더 나은 서비스를 위해 직원에게 더 많은 교육이 필요하다고 생각합니다. 하우스키핑 및 벨보이 서비스는 최고입니다. 친절하고 도움이 되며 가장 달콤한 미소를 지으세요.

방의 청결도에 실망. 전체적으로 전체 리모델링이 필요합니다. 객실과 에어컨은 오래되었습니다. 도심에서 멀리 떨어져 있습니다. 좋은 수영장과 친절한 직원

We have enjoyed during our stay (2N3D) Especially , my daugher enjoyed so much because of kids activities room. It makes her happiness . Thank you all the staff for your good service with smile We'll miss you ...

A few comments. 1) I booked the hotel through Trip.com and was told during check-in that I cannot enjoyed the points reward since it is booked via 3rd party instead of direct booking through hotel. 2) Provide hourly shuttle service to nearest ferry terminal (Sekupang terminal) and 1 trip at 10am to Grand Batam Mall. No service provide to Batam Centre ferry terminal. 3) No comments about the food as breakfast was not included unless I walk-in for it and have to pay at counter. 4) Room key was not working initially when check in and was told because I put next to my mobile phone and have to go back to front desk and get it change. Why was this not upfront alert to customer? 5) Gym threadmill was not working well during jogging and was not change or repair and dont instruction to inform not to use that threadmill. 6) While I was shaving in my bathroom, one of the housekeeper walk into my room without me knowing. Why is that so? He assumed I already check out?? Although he did shout 'housekeeping' but I was in the bathroom and cannot heard anything from inside. 7) Overall, the facilities look run down and old, no USB port for charging which clearly state that the hotel is very old. Overall facilities Overall need lots of improvement on refurbishment, shuttle service and manner of service to enter the room without acknowledgement.

Brought my whole family to stay in this hotel, my second time and their first. Still the kids are spending more time and enjoyed using the kids play pool and water playground. The staff are very friendly and assisted us in our requested.Doo include The Tea Tree Spa is a must for a good relax treatment for a quite family trip.

It was pleasant lovely stay at Holoday in Resort. Room was clean with good cold air conditioner, hot heater water,mini fridge in the room served with good brand Dilmah Tea bag. Breakfast hall was spacious indoor and outdoor view to the pool . variant choice of food .taste is great Has many option coffee ( I choose latte no sugar ) Nice atmosphere with the big pool,,gym hall with a lot gym equipment,clean area There is Teppanyaki or Thai restaurant available in the resort ( please check the schedule ) some of the day is closed . I enjoyed teppanyaki food served in fresh and quality. Great taste Staff attitude is outstanding from the front desk to every part of section they will always smile and greet you Your wonderful stay is their best performance Great hospitality,great stay for everyone who are in refreshing vibes with couples or family.

Overall my stays here is relaxing. Hotel is very near waterfront ferry, but a bit far from city center. Food also ok, but we just tried the buffet cafe cos on the first day we wanted to try the Japanese one, but it doesn’t start to prepare our food after 1 hr. Staffs are good, they serve with smile and willing to help. If the efficiency can be improved, it will be better.