포 포인츠 바이 쉐라톤 - 새기노(Four Points by Sheraton Saginaw)

First time to stay at this hotel for my delivery run to Michigan, hotel room is super nice and bedding is very comfortable. Location is right off freeway and two chain restaurant diners are walking distance so can't complain about location, only drawback is the wifi was down and they don't include breakfast.

Hotel was clean. Staff was great. Booked for 5 people. Rooms states it sleeps 5 people. When we arrive there two queens, that’s it. Can’t do rollaways due to fire marshall. Could either book a second room or make a make shift bed on the ground. Very frustrating!

The hotel was clean and updated. The biggest problem was lack of toilet paper (we had about 1/4 roll when we arrived and no extras) and no conditioner in the provided bottle in the shower. We checked out at around 6 am and the guy behind the counter was super unfriendly and stand offish.

The soaps were scents for men. The po and hot tub were out of order,but didn't say that online. We specifically chose Foir Points because of the pool. Trash can didn't have a trash bag and there wasn't one in the bathroom. You could hear everything through the walls. The beds and pillows were AMAZINGLY COMFORTABLE! The water pressure was fantastic! UNO's was delicious! The staff was the best we've had all year.

the staff that we interacted with at check in and check out were amazing. The room was very nice and the quiet.

We booked a room for two nights, little did we know that extended stay patrons only get their rooms cleaned every other day, according to the day manager who checked us out. After the first night of our stay, my wife and I got ready and left for the day to enjoy the holiday festivities in Frankenmuth Michigan, we were gone from 9am until 10pm. Upon returning to our room, the bed was not made, the bathroom had not been cleaned with the dirty towels left on the floor. I called the front desk and the night manager apologized and said she would bring us a fresh set of towels. When she dropped them off she apologized for she apologized again for missing us that day. There was no mention of the every other day cleaning for patrons who book for more than one night. Not sure which story to believe, but I've never stayed at a hotel with anything less than daily cleaning of rooms. When I booked with Sheraton I was expecting an upscale experience, didn't get it. They also charged us for incidental items in the amount of $50 that was held until we checked out, nobody ever mentioned this charge not even the night manager who checked us in, it came as a total surprise. Maybe you should disclose this charge to your customers before just zapping their checking account.

The room was clean and modern. I felt they were understaffed. Plenty of parking. In an area with convenient restaurants and close to highway. Price was good.

Wented a hotel close to Frankenmuth with a pool Was disappointed to fin the pool closed upon arrival. The room key did not open the door. The door was hard to open the whole time we used it. We were told there was breakfast at the hotel but not told it ended at 10

We wanted to stay at a place that had a pool. I looked at all the hotels in the area and found this one. Pictures show a great pool. We got there and its CLOSED for renovation. Would like to know that when booking. Excuse given was they were not allowed to update there web site or affiliates with that information from Marriott corporate. Very disappointed especially when you prepay and not get what you expected.