The place is really great, the rooms are beautiful, the bed is comfortable, the breakfast is exceptional, the staff is very nice and makes sure you have a great time at La Gavina, nothing on this side. However, the game they play with billing is simply unacceptable: I booked in February 2023, for 3 nights in July 2023 directly from the La Gavina website and they were offering 3 nights for the price of 2 (I wasn't looking no discount or to make a good deal: I just wanted to stay at this hotel which is magnificent, but a reduction is always good to take), I paid an advance deposit etc. When I checked out, I paid the bill that was presented to me, with a little doubt, but being a polite person, I preferred to check before complaining. Once back home I checked the mail to dispel my doubt and they actually charged me for 3 nights. An error may occur and I have kindly emailed the hotel with the original booking confirmation and document supporting my claim. In return, rather than apologizing and giving a credit without discussion (my request was documented), they played the "3 cup challenge" explaining that they had calculated the average price of 2 nights and had divided it into 3, etc I checked the high season prices for this room standard and this just confirmed that they screwed up. . . I can't believe it, it's not a question of money, but a question of ethics and principle: it's just pitiful and unworthy of a hotel of this standing, even if yes, the stay was great
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