Booked one of the “Feature Rooms” because of the images showing four poster beds with standalone bathtubs in the room. This is not what I was provided with unfortunately.
We were given the keys to room 1. It was large, but very outdated. It did not contain a four poster bed or a bathtub (the bathroom had only an old electric shower in a cubicle). I was very disappointed from first stepping into this room because it was not what I was led to believe I had booked. I would’ve asked for another room, but I arrived late on a Saturday night and hotel was completely filled up with no option to change rooms.
The bathroom was small, cold and sterile. There was also mould on the window sills. There were plenty of towels provided.
The bedroom itself was slightly more accommodating. The sheets were clean. However, the decor and general wear & tear of the room suggested to me it hadn’t been renovated in a very long time. In addition to the contents of the room, it was an incredibly cold night and the only heating was a small electric heater which barely functioned. It was therefore not a comfortable night’s rest.
There was a lounge area which again was very outdated. Even the TV looked several years old and the channel selection was very poor.
Breakfast was included but, based on our experience to that point, we decided not to risk it and travelled to York to eat.
Overall, it was a very disappointing stay and we do not expect to return.
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