레지던스 인 포츠머스 다운타운/워터프런트(Residence Inn Portsmouth Downtown/Waterfront)

Terrible customer service! Charge me twice. I had booked and prepaid this hotel via trip.com. When I checked in, I told hotel that we had prepaid. After few days later, I found out that I got charged room by hotel again. I called hotel twice, they said that they will look into it and get back to me. I asked to talk to the hotel manager. They told me that I can leave voice mail on her phone! What’s the customer service??? A week later. No one call me back and no refund. Still waiting for hotel contact me after 5 days of dispute of billing. Will never stay there!!

Our room was quite dirty when we checked in. Dried urine around bottom of toilet, potato chips on the rug and a dirty sheet still on the pull out couch mattress. Also, the pool was murky looking with quite a few hair balls floating around. We made the most out of our stay but would not book this hotel again.

The staff is very friendly and accommodating. The hotel is conveniently located and everything is a walking distance.

We had a full suite with complete kitchen, only thing they forgot to check was the refrigerator; previous occupant had leftover food left behind. The location was perfect and within walking to our activities. Valet parking available for a cost but worth not having to feed the meters.

Hotel located very centrally. Easy to get around enjoy the local sights and many shops and restaurants. Room very spacious and well appointed. Nice kitchenette with microwave, dishwasher and fridge. Families were having a great time at the pool and running all around the hotel. Dogs also out on holiday! Staff helpful and polite. Parking in town and at the hotel expensive.

Room didn’t feel very clean. Noise from next room after 10pm was never addressed . One elevator broken. Very busy Customer Service is Excellent.

Very convenient location, many dining options near by, staff is very supportive

Large suite good. No cream, no sharp knives, no place to hang wet towels

Very nice and very clean hotel, would definitely stay here again. Thank you!