Franklyn D Resort & Spa All Inclusive

The property was OK..there are a few concerns that was voiced and the management i addressed was very dismissive...I am a vivid Traveller and certain areas needs improvement. Wonderful activities for children!

Enjoyed our time here very much. The staff were wonderful, friendly, attentive and caring. There is always something to do for adults and kids. Highly recommend this property to families who want a safe place with the option to leave their children with other children and have caring adults watch them while you go relax or play. The spa services are fantastic too!

We had an enjoyable stay but it did have some bumps along the way...Our hot water failed multiple times and was never properly fixed. We were giving our baby a bath when we suddenly had no hot water, and maintenance, after their own review, could only tell us a plumber was coming the next day, which never happened. The water was never fixed. Also, the baby mattress we were provided with originally was moldy and stained. We requested a new one which was clean so they did fix that but why give out a clearly stained one to begin with? The rooms themselves were nice and larger than expected. The nanny service was fantastic - ours was friendly, followed directions very well, and was always very pleasant and good with our kids. The staff overall at the resort was excellent. The food was good, though a bit redundant at the buffet. There were several areas still under a bit of construction that i think should be blocked off better since it's a family-oriented resort. Our stay was good overall despite some of the hardships.

Food was not good, roaches, black mold. Everything stops at 5pm. Feel we were mislead on the resort. If you wanted to snorkel that was extra money. Stayed the one night and got our refund.

Hotel not 5 star @ all. Property needs to be upgraded, change the entrance gate, needs to be exterminated had ants, roaches & even lizard inside the rooms that I was staying into. Most of all when tourists goes there we needs to feel welcome @ first entering there. Overall some of the staffs was was good & food was great 👍. I was going to changed hotel like other tourists that came there within 24-48 hours. The reviews wasn’t true. Another thing was very good for families with children 💯 the nannies was great ❤️🙌

If you are looking for a family-friendly resort that looks after your childcare needs while you enjoy the relaxation of your stay, this is the place to be—one of the few resorts I know that offers each guest a nanny service. They will look after your child and provide them with any required support. My children loved their nanny and were present for all the activities they took part in, including swimming, snorkelling, arts and crafts, tennis, and basketball. The food was good, with a selection of Caribbean, French, Italian and Indian food. The small place made it feel more community-like and made for a short walk to the beach and other amenities within the resort. The staff were extremely caring and would look out for your children if they decided to sit in a different dining area. This resort has many return guests, and I can see why. My kids and I loved it so much we plan on going back again within the next year or 2.

When we first arrived at the resort ot was nothing what the pictures look like on the website. The outside of the resort look like the ghetto. l immediately felt unsafe considering l did have my daughter and neice with 3 other adults. Also the eating area was outside so the bugs was biting real bad there. And don't forget the heat considering we was outside. Some of the food was delicious. They had variety of desserts. Eating times was 730 am, 1230 pm am 6:30 pm. So you have to make sure you are around those times to eat or you will have to get a taxi which you have to pay to take you around Jamaica. Some of the staff was friendly l can probably can say one young lady not sure her name was definitely not friendly at all. Didnt speak and was not attentive like she should when when needed extra drinks. The clean the room daily which includes making the bed, change towel and wash clothes and refill the drinks in the fridge. In the room had coffee and sugar and cream but no coffee maker. So not sure how l was suppose to make the coffee. Also the too had to bathrooms. The master shower was clogged. That was corrected l guess . Also the resort was not well lit. Had alot of hiding spot and dark areas. So you have to make sure you pay attention. Also they was alot of strange men hanging around the resort not working just sitting around talking and staring you down..Which definitely made me uncomfortable. Since it was 6 of us we always leave together and never alone.

Lets talk about the positive first, the staff is amazing. The nannies are great we can see the kids was enjoying themselves. When you first pull up you are going to think you are in a horror movie. They have a wooden gate with a pad lock thats to enter and exit. Now its says they have multiple places to eat. Nope only one restaurant. The food was basically the same every night. Their salad bar was covered with plastic wrap so if you don't cover it up the bugs will enjoy the food as well. The rooms are out of date. Only flat sheets on the bed no fitted sheets so don't move around to much. The cheese and crackers was covered in sandwich wrap. The tv was horrible no good wifi. The pool was out of date the boat was a joke you can basically build it at home. The spa a joke the gift shop was a joke the lady who works in their was rude. The rooms didnt come with the same amenities. Really nothing to do but get in the pool and get plenty of drinks. The beach area was dirty looking but the other side was great stayed out there mostly. No shade by the pool area. Would i stay here again No, if you want a place to say i went to Jamaica this is the place.

The place was very clean and the staff was very accommodating.