베스트 웨스턴 파인 스프링 인(Best Western Pine Springs Inn)

Hotel was ok

The experience was perfect ! The staff was friendly and fast.

I have stayed at this hotel numerous times and had decent rooms but this last time I was in a room that smelled like an ashtray and mold. My luggage and clothes smelled like it when I left even my car did after hauling me my clothes and luggage after my stay. When I complained the hotel did not even respond.

The location was nice and secluded. It was perfect for an overnight stay. Our room was big. The breakfast was very good with plenty of options. We had to find a room for the night in a hurry and they didn’t disappoint even the price for the last minute was acceptable.

Heater was out this first nite but staff gave extra blankets and it was fine. Staff replaced entire unit the next morning in about 10mins. Very friendly!

We loved that its pet friendly and enjoyed walking around the hotel grounds. Rooms motel style open to the outside.

Horrible!!! Staff is not helpful! Manager is extremely rude! Policy that they do not clean room only every three days!! I asked for my room to be cleaned or even basic stuff, throw trash, etc and was literally told no! I called the manager 4 times one day to inquire about charges and was told to stop calling she would call me I was never called. Property is old carpet is filthy. Do not stay.

The hotel check in at 4 pm is very late. They sent the link to check in online but they did not send both rooms. I had to show up to check in the second room and it was very slow the process. When I finally got to the room, I was upset because it was smelly. The key only worked one time and then they would not open the door. They were set incorrectly.

The property location for me is great due to is pretty quiet and in the middle of the forest. The only issue I saw is the security due to it is pretty open so anybody that is not a renter can come into a room without any restriction