First off, let me preface this review by saying the staff that I encountered were very accommodating and a pleasure to deal with. The room was clean and well stocked. What I love the most is the hot showers in the morning. Usually, less accommodating hotels skimp on items like the soap, shampoo, conditioner, and body soap. I can't remember the brand of toiletries but it was amazing, smelled amazing, and made me happy in the morning. Big thumbs up! Breakfast was served as described. My only wish is that they offered more vegan options. I had to use the ”business center” which was a computer by the front desk. Luckily every time I had to use it, there was no one there. And big plus, they let me print for free. Some places charge which is super irritating. The reason for the three stars is that I had to extend my stay which carried over through the weekend. The rate that was charged to my card was agreed to and it was a 30% increase to the normal **** day rate. Then early Sunday morning I get a call from the front desk which stated that my card was declined. I explained the situation and they said ”well that charge was incorrect and you slept there so now you have to pay.” I run to the bank and take care of the balance. What else was I supposed to do? When it was all said and done the weekend rate was 40% more than what was originally charged. This may not be a big deal to some but we were staying there a few days as we had just gotten evicted. I know its a bit too pricey, but I wanted to maintain some normalcy for the children and the location was in between our old home and the new storage facility. Anyways, blah blah blah, sob story, I know.... just wanted to throw that tidbit of info in there as to why this 40% increase was a HUGE deal. The stay was lovely, the overnight staff were great! They gave me coupons for restaurants nearby. I can't remember the lovely lady at the front desk. She was blonde and we swapped stories about our husbands, gas prices, and the heat. She was great and the other tall young man who wants to be a firefighter, he was super nice too! So long story short.... make sure to confirm the rates before they charge your card because they will charge you more without even discussing it with you first. I think its wrong for the customer to be penalized for their accounting error especially for recently displaced families on a budget. Oh and they charge for parking.
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