My partner and I booked to stay at the Oxford Hotel for 4 nights through a reputable travel company as the pictures of the hotel looked amazing and it was advertised as a 4* hotel. Upon arrival at the hotel, our first thoughts of this hotel were that it is very run down, tired looking and had a foul smell throughout. However, after arriving at past midnight, we were tired so checked in and were given directions to our room for our 4-night stay. In bedroom 1, my partner flushed the toilet and upon doing this, the whole shower tray spewed out green gunk which absolutely stank! We immediately went down to reception where we were given a room key for a different room. This room was fine during the night although the beds were like sleeping on a stone, however, when I woke up the next morning, I noticed that the whole bedroom and bathroom had flooded. As I heard other guests flushing toilets and having showers through the thin walls, I observed the shower spew out green gunk and liquid that honestly smelt like urine. My partner and I rushed downstairs to the reception where as this stage we were very fed up. 2 rooms, disgusting! We demanded another room (that was the only solution the hotel team were keen to suggest, as opposed to actually understanding what has happened to the previous 2 inhabitable rooms). Upon going to this third room (honestly at this stage just to shower and get out of there!), we noticed that there was a live electric plug socket exposed by the bathroom that was bright red. Such a fire and electricity hazard is absolutely despicable and the hotel should not be on the travel website for health and safety but also hygiene concerns. We decided to check out of this hotel as it was just horrendous and the travel company that we booked it with were extremely unhelpful at resolving any issues for us. All the Oxford Hotel employee could do was offer us a bottle of wine as compensation which we did not accept. We left this diabolical hotel, which was absolutely nothing what the pictures on the website showed at all, and checked into another 4* hotel that was absolutely amazing and turned our experience of Rome from terrible to amazing for the remaining 3 nights. Please avoid this hotel. There are some major plumbing and health and safety issues going on here.
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