I traveled with family and we had 3 rooms: 2x Kings and 1 Double. We chose the Kahler Grand for a number of reasons: proximity to the Mayo Clinic, the parking (valet), and teh ability to get a room at a discounted ”Patient” rate. One of the King rooms and the Double were all very nicely outfitted and seemed very much comfortable for the stay. The King room I was in was old and had not been updated like the other King. The thermostat was a simple dial and it simply didn't work. I could dial it up for heat and...nothing. Two or so hours later it would come on blasting heat. Try to cool down and nope - the heat would stay on a bit longer, but the cool air wouldn't come on for a few hours later. Maintenance came to check on it and said they had to replace the entire HVAC motor. I was on my last night by then and didn't want to change rooms so I deferred and just suffered through another night. The bed and pillows were comfortable. The bathroom was horrific. When you opened the door to teh room the sink was immediately to your right. To get to the toilet you walked straight through. It was very tight as the door (when opened) partially blocked the toilet and totally blocked the bath. To get in or out of the tub/shower you had to swing the door back or forth and wedge yourself between the toilet and wall. The tub was small and very slippery, and the water controls were not very responsive and were hard to turn. The bath towels were extremely worn and very small, not even the size of a regular bath towel in my opinion. I was able to see the room directly below mine during the course of my stay and it had the same set up, s hopefully they have the intent to refit these rooms at some point. Our first night in we ate at the hotel restaurant, and while the staff there seemed a bit overwhelmed we still had courteous service and the food was good. The biggest thing the Kahler has going for it has to be their Staff. From ZamZam at the front desk, to maintenance, to housekeeping (kept us stocked with coffee!), to the valets - EVERYONE was as kind and helpful as could be. I didn't meet a single person that wasn't ready to fall over themselves to help out or give advice on the local area. The subway level to the Mayo Clinic was easily accessed from inside the hotel, and that made it very nice as well. Yes, the hotel is showing it's age and needs some polishing BUT I would stay there again if I had to go back...I would just be sure I got a room that wasn't like my ”old” one! Thank you to the Staff and management for making the stay nice despite the circumstances of our visit!
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