홀리데이 인 로어노크 - 탱글우드 루트 419 & I 581(Holiday Inn Roanoke-Tanglewood-RT 419&I581)

Moved to room on 5th floor because original room was unmade and used. Had small ants all over our stuff when we awoke the next morning, on the FIFTH FLOOR.

I was not notified that the hotel was under an extensive renovation when I booked it. There was construction dust and debris in the common areas and the staff seemed disinterested. The room was clean, but the breakfast buffet had sat in the warmers way too long and was almost inedible.

We had a 2 night stay n house keeping never came in to clean. We ran out of towels n wash rags. Communication from from desk to stayers was not the best.

Building was under construction the whole time we stay thru Christmas. Noisy. One elevator was out of order. They change the floors in the rooms from carpet to laminate flooring. When some above you closes a door or drops something, it sounds like a Bonn went off. I have stayed in this hotel for over 16 years. My family lives near by so it’s been convenient during holidays. We ate dinner in the restaurant one night and the bar tender was also the waiter. Over 3 hours waiting for food and drinks. Still gave him a 20 % tip. Not his fault that the hotel was also under staffed. Sadly, I will never stay here again and if it wasn’t for my family and Christmas, I would have left after the first night.

Moved rooms 3 times due to hvac issues. Housekeeping made the bed once, no trash pick up or coffee left in the room.

Checked in on 10/28 and Summer was not having a good day as she couldn't say Hello or show us a smile. Work up Sunday AM and we both showered and went out sightseeing. When we came back to our room my wife went to shower and immediately let me know all of her hair care/makeup/medications/hairdryer/ and personal toiletries that she had next to the sink in the shower area were gone. We did find her hairdryer in the closet on the shelf next to the hotel hairdryer. My personal toiletries and medications that I had left next to the outer sink (which were in a TSA approved clear plastic bag) were also gone so we went to the front desk and let Tonya know and the best she could say is that there was “Nothing that she could do”. Monday morning we spoke to the head of housekeeping and all she could tell us was that something like this had never happened before and that none of her staff admitted to removing our belongings; and Tonya even insinuated that we both threw away our personal belongings on purpose. It makes me wonder how nobody touched our things but yet my wife’s hair dryer moved from the sink area to the shelf in the closet next to the hotel’s hairdryer. Maybe a ghost since its Halloween? I did escalate this to the hotel GM Tracey and she stood firm with her staff and that we were just making this up. Needless to say we will never stay at an IHG property ever again.

Place was dirty. Was move to two different rooms due to poor maintenance. Staff was not friendly. Overpriced and was charged more than my booking total. Would not recommend this location. Oh, they also allowed dogs to stay there. You can tell when you enter the room. HORRIBLE EXPERIENCE…

Undergoing renovations which was not disclosed beforehand. Our room was quiet but furnished and decorated reminiscent of a nun’s cell—cold and sterile. No carpet, only faux wood covering easily cleaned with a mop. We were very unimpressed. On the positive side, the shower was excellent.

Near a mall and other shops, convenient to moon roads in Roanoke